# Client Experience & Enablement Specialist

**Company**: Flipp
**Location**: Colombia
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/flipp/jobs/8279376?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e67d6bb0-869

## Description

## Job Overview

The Client Experience & Enablement Specialist is a highly autonomous, consultative account management, and technical execution role responsible for safeguarding Flipp's premier revenue engines, expanding its global market, and actively driving product monetization.

## Key Responsibilities

### Enterprise Portfolio Optimization & Revenue Safeguarding

- Manage complex parent-subsidiary corporate structures, maintaining flawless subject-matter expertise across varying banner rules, distinct weekly content cycles, and unique regional consumer behaviours.

- Proactively re-engineer internal and external workflows to expedite standard 5-day domestic lead times down to a hyper-efficient 1-to-4-day turnaround.

- Serve as the primary technical deployment partner for high-value clients pioneering new product features and beta tests.

- Protect and grow accounts generating the top ~80% of corporate revenue through proactive risk identification, intense quality assurance, and aggressive optimization of high-volume weekly content lifecycles.

### High-Velocity Scaling & Global Integration

- Lead the end-to-end technical onboarding lifecycle for all net-new domestic and international retailers forecasted by the New Business team.

- Engineer and execute compressed, high-velocity quality assurance workflows to meet ultra-tight international Service Level Agreements (SLAs).

- Act as the ultimate technical escalation point and operational backstop for automated and outsourced workflows spanning hundreds of longtail retail accounts.

### Shared Universal Responsibilities

- Proactively identify and flag un-monetized "secondary content" submitted by retailers, partnering with the internal Sales team to architect monetization strategies.

- Design, synthesize, and maintain comprehensive Voice of the Customer (VoC) documentation detailing client desires, content structures, and systemic friction points.

- Actively discover and deploy continuous improvement initiatives to streamline proprietary system pipelines, eliminating low-value technical bottlenecks and optimizing resource allocation.

- Interface directly with senior external client champions using precision questioning to uncover underlying business challenges.

- Independently investigate, diagnose, and resolve complex frontend system anomalies and data discrepancies.

## Requirements

- 1-3 years of experience coordinating projects

- 1-3 years of experience working with clients/customer service and building relationships

## Skills

### Required
- project coordination
- client management
- customer service

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flipp/jobs/8279376?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)