# Program Manager, Business Practices

**Company**: Stripe
**Location**: Mexico City
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7942923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e6491dec-7be

## Description

## Job Title

Program Manager, Business Practices

## Job Description

We are seeking a highly skilled Program Manager to join our Global Business Services team in Mexico City. As a Program Manager, you will be responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe.

## Responsibilities

- Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals

- Design and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards, cultural alignment, and optimized hand-off protocols

- Establish and maintain a gold-standard documentation ecosystem, ensuring all program methodologies, process maps, and strategic playbooks are accurate, accessible, and continuously updated to support organizational knowledge and scalability

- Manage directly (or coordinate) the 'full-stack' of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement

- Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions

- Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology

- Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision

- Make exec level recommendations and drive decisions, where necessary

## Requirements

- A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end

- Experience with deal management processes, deal process related root cause analysis, and commercial agreements

- 7+ years of experience in program management, business operations, management consulting or a related discipline

- Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment

- The ability to diagnose, simplify and structure problems and solutions while having command of 'the details'

- Enthusiastic 'roll up your sleeves' mentality

- Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders

- Comfort with Excel and/or Google Sheet for analyzing large datasets

- Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

## Preferred Qualifications

- Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change

- Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment

- A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)

- You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables

- Prior experience with payments and/or SaaS

## Salary Information

Salary information is not provided in theasn

## Skills

### Required
- deal management processes
- deal process related root cause analysis
- commercial agreements
- program management
- business operations
- management consulting
- Excel
- Google Sheet
- Salesforce
- CPQ
- Deal Approval
- Contract Lifecycle Management

### Nice to have
- payments
- SaaS

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7942923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)