# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Southampton, Hampshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700 (+£4.5k premium)
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095797?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e60fbb25-a32

## Description

We are seeking a Customer and Trading Manager to lead our nightshift team at our Southampton store.

As a Customer and Trading Manager, you will be responsible for leading a team overnight to deliver all replenishment activities across the store, whilst getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves. You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.

Your main responsibilities will include:

- Leading a team overnight to deliver all replenishment activities across the store

- Prioritising deliveries, organising the warehouse, and replenishing shelves

- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store

- Making sure that standards are brilliant come morning so we're ready to serve our customers

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

To be successful in this role, you will need to have:

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills, with experience of taking responsibility for store operations in the absence of more senior managers

- Demonstrated success in meeting or exceeding KPIs

- Experience of managing employee relations issues, including performance and absence management

We offer a range of benefits, including:

- Salary from £31,700 (+£4.5k premium)

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

### Nice to have
- nightshift working
- high-volume operational environment

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