# Senior Networking Customer Success Specialist

**Company**: Cisco
**Location**: RTP, North Carolina, North Carolina
**Experience**: senior
**Job type**: full-time
**Salary**: $140,200.00 to $190,600.00
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Customer-Experience-Customer-Success-Specialist--Remote-_2024394-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e5cb8e87-f1e

## Description

At Cisco, we help customers turn technology investments into real business outcomes. We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments.

In this role, we combine deep networking expertise, AI-driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value.

## Responsibilities

- Lead adoption strategy for large, strategic customers with complex enterprise deployments.

- Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.

- Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.

- Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.

- Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.

- Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross-functional stakeholders.

- Bring customer feedback into Cisco's product teams, help prioritize high-value improvements, and contribute to better usability, serviceability, and adoption experiences.

- Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.

## Minimum Qualifications

- Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or Equivalent relevant work experience

- Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing

- Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected

## Preferred Qualifications

- Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution.

- Strong facilitation skills across executive briefings, customer workshops, and technical reviews.

- Experience building scalable enablement programs and driving adoption that supports renewals and growth.

- Additional certifications aligned to current industry trends.

## Benefits

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness

- Non-exempt employees receive 16 days of paid vacation time per full calendar year

- Exempt employees participate in Cisco's flexible vacation time off program

- 80 hours of sick time off provided on hire date and each January 1st thereafter

- Optional 10 paid days per full calendar year to volunteer

## Skills

### Required
- Catalyst Center
- Catalyst WAN
- Spaces
- SDA
- SD-Routing
- CCNP
- CCIE

### Nice to have
- telemetry
- analytics
- AI-driven insights

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Customer-Experience-Customer-Success-Specialist--Remote-_2024394-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)