# Collections Associate

**Company**: Elastic
**Location**: Costa Rica
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/elastic/jobs/8186429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e5c39aec-56c

## Description

### Job Overview

The primary responsibility of the Collections Associate is to collect payments on outstanding Accounts Receivables. This role requires strong time-management and communication skills.

### Responsibilities

- Collect on business-to-business accounts to reduce Accounts Receivable and minimize bad debt exposure.

- Contact customers via email and phone to secure outstanding balances.

- Perform account reconciliations as needed to resolve account discrepancies.

- Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.

- Work with customers to negotiate payment plans.

- Process customer credit card payments.

- Address credit card declines with customers.

- Respond to customer inquiries within 24-48 hours.

- Confer with management to determine additional actions for delinquent accounts.

### Requirements

- High level of enthusiasm and pride in your work, with a strong ability to learn and see change as opportunities for improvement.

- Experience in a fast-paced, high-growth, global environment with process optimization.

- 2+ years of professional experience in Accounts Receivable and Collections.

- Strong communication, attention-to-detail, analytical, and multitasking skills.

- Strong customer service and creative problem-solving skills.

- Ability to work independently, prioritize tasks, and balance multiple projects in a dynamic environment.

- Proficiency in MS Office, G-Suite applications, and advanced Excel skills.

### Nice to Have

- Flexibility to scale to different opportunities within the department.

- Positivity and a strong attitude.

- Experience in the SaaS/software industry.

- Experience with foreign currency and multiple international subsidiaries.

- Experience with Netsuite, Salesforce, and G Suite.

- Degree in Accounting, Finance, or Business.

### Benefits

- Competitive pay based on performance.

- Health coverage for you and your family.

- Flexible locations and schedules.

- Generous vacation days.

- Matching up to $2000 for financial donations and service.

- Up to 40 hours for volunteer projects.

- Minimum of 16 weeks of parental leave.

## Skills

### Required
- Accounts Receivable
- Collections
- Communication
- Time Management
- Analytical Skills
- Customer Service
- MS Office
- G-Suite
- Excel

### Nice to have
- SaaS/software industry
- Foreign currency
- Netsuite
- Salesforce
- G Suite
- Accounting
- Finance
- Business

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/elastic/jobs/8186429?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)