# FBS Dir, Claims Ops & Support Services

**Company**: Capgemini
**Location**: Pune, Maharashtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/1g72mfBMmVLyqgR7Cx6E67/hybrid-fbs-dir%2C-claims-ops-%26-support-services-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e59ec6fe-58a

## Description

FBS – Farmer Business Services is part of Farmers Insurance operations, partnering with Capgemini as the Employer of Record.

This position provides strategic and operational leadership for a large nearshore and offshore claims support organization, accountable for standing up, scaling, and stabilizing a multi-location claims operational support model.

Key Responsibilities:

- Sets and executes overall strategy by aligning priorities, service models, and outcomes to business needs and enterprise objectives.

- Leads a large nearshore and offshore organization by providing direction across varied teams while ensuring consistent execution, engagement, and people management practices.

- Oversees and integrates multiple, distinct claims support teams, with accountability for transitioning work across locations and owning stabilization.

- Establishes performance measures and operating standards, monitors results, identifies risks and opportunities, and leads initiatives to improve efficiency, quality, and service effectiveness at scale.

- Partners with cross-functional stakeholders to align priorities and resolve trade-offs, while managing budgets and exercising cost stewardship across assigned operations.

Requirements:

- +7 years of experience required in a similar role in Claims Operations for an American Insurance Company (MUST)

- US P&C Experience is a MUST, + experience in estimating (general knowledge) MUST

- Full English Fluency

- Focus on Claims Experience: Quality and productivity, Metrics, analytics, team performance

- Team Size Experience: Over 150 people team

- Expected working hours: 6:30pm-3:30am India standard Time (Overlapping with US/Mexico Operations - Hybrid Model in Pune)

Technical & Business Skills:

- Power BI - Intermediate

- Excel - Intermediate

- Quickbase - Intermediate

- Leadership - Advanced

- Strategy - Advanced

- Operational Excellence – Advanced, Metrics, Drivers, Reporting

- Data Analysis, resource Allocation - Decision Making Skills (Autonomy)

Benefits:

- Competitive salary and performance-based bonuses

- Comprehensive benefits package

- Career development and training opportunities

- Flexible work arrangements (remote and/or office-based)

- Dynamic and inclusive work culture within a globally renowned group

- Private Health Insurance

- Pension Plan

- Paid Time Off

- Training & Development

## Skills

### Required
- Power BI
- Excel
- Quickbase
- Leadership
- Strategy
- Operational Excellence
- Data Analysis
- Decision Making

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/1g72mfBMmVLyqgR7Cx6E67/hybrid-fbs-dir%2C-claims-ops-%26-support-services-in-pune-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)