# Personal Banker

**Company**: Barclays
**Location**: Edinburgh
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Edinburgh-Princes-Street/Customer-Service---Personal-Banker_JR-0000135591?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e59bfc09-7e1

## Description

We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Responsibilities:**

- Provide customer service through various communication channels, including chat, email, and phone

- Resolve complex customer needs and requests, providing personalized resolutions

- Collaborate with teams across the bank to align and integrate customer care processes

- Identify areas for improvement and provide recommendations for change in customer care processes

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations

- Resolve specific customer inquiries and issues related to the bank's products and services

- Develop and execute reports and presentations on customer care performance

- Identify industry trends and developments to implement best practices

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support

- Perform prescribed activities in a timely manner and to a high standard

- Take responsibility for specific processes within a team

- Lead and supervise a team, guiding and supporting professional development

- Execute work requirements as identified in processes and procedures

- Check work of colleagues within the team to meet internal and stakeholder requirements

- Provide specialist advice and support pertaining to own work area

**Requirements:**

- Confidence and comfort engaging with customers

- Clear communication and ability to adapt approach to suit different customers

- Risk awareness and understanding of managing risk

- Relationship building and ability to deepen customer relationships

- Digital mindset and confidence using digital tools and technology

**Benefits:**

- Competitive salary of £27,700

- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection

## Skills

### Required
- confidence
- clear communication
- risk awareness
- relationship building
- digital mindset

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Edinburgh-Princes-Street/Customer-Service---Personal-Banker_JR-0000135591?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)