# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Richmond, Surrey
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: 34450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400098572?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-online-e5702126-57e/

## Description

Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury's Supermarkets Ltd in Richmond, Surrey, United Kingdom.

As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Responsibilities:

- Plan and orchestrate the delivery of an online picking and delivery team

- Be a visible leader, engaging and coaching a large team of shoppers and drivers

- Collaborate with other managers to ensure the success of the shopping experience of the overall store

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

Online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

Requirements:

- Previous line management responsibilities in a fast-paced, operational environment

- Provides brilliant customer service and coaches a team to do the same

- Delivers KPIs or other performance indicators

- Can manage disciplinaries, performance issues, or other similar employee relations issues

- Leads operations and comfortable doing this alone in the absence of more senior management

Essential Criteria:

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

Benefits:

- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks

- Annual bonus scheme based on performance

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity, and paternity leave

- Pension – matching 4-7.5% of pension contributions

- Sainsbury’s share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal, and financial advice

- Colleague networks – link with like-minded people to help fulfil potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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