# Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel)

**Company**: Blue Cross (Asia-Pacific) Insurance Limited
**Location**: Hong Kong, HK
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Insurance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Cross/Assistant-Manager---Senior-Officer--Business-Development---General-Insurance--Agency-Channel-_JR-38895-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e55b42c0-fc3

## Description

We are seeking an Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel) to join our team.

The successful candidate will be responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectives.

Key responsibilities include:

- Providing and processing information in response to customer's enquiries, concerns and requests

- Providing advice and solutions to resolve customer feedback cases and enhance customer satisfaction

- Handling and investigating escalated cases from colleagues or regulators

- Assisting in regular resources planning and allocation through roster management

- Implementing management's new business initiatives to enhance customer service standards and reputation

- Motivating, coaching and developing staff to ensure high performance and achievement of objectives

- Obtaining and maintaining licence as an individual insurance agent of Blue Cross with the Insurance Authority

- Directing and controlling sales plans, objectives and development of future sales strategies

- Analysing competitive products and selling techniques, market penetration and distribution channels

- Making recommendations on sales quotas

The ideal candidate will have:

- A university degree

- Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent

- Minimum 6 years' work experience in customer service call centre or frontline counter centre, with at least 2 years at managerial level

- Strategic, forward thinking, customer-oriented and result-oriented mindset

- Excellent judgment, problem-solving, decision-making and leadership skills

- Strong interpersonal and communication skills

- Good command of both written and spoken English and Chinese

- Proficiency in Microsoft Office and Chinese Word Processing

We offer a competitive salary and benefits package to the successful candidate.

## Skills

### Required
- customer service
- sales
- marketing
- leadership
- communication
- Microsoft Office
- Chinese Word Processing
- insurance industry knowledge

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Cross/Assistant-Manager---Senior-Officer--Business-Development---General-Insurance--Agency-Channel-_JR-38895-3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)