# Critical Account Team - Advanced Customer Engineer

**Company**: Hewlett Packard Enterprise
**Location**: Bucharest
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bucharest-Romania/Critical-Account-Team---Advanced-Customer-Engineer_1217333-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/critical-account-team-advanced-customer-engineer-e5304303-255/

## Description

Hewlett Packard Enterprise (HPE) is seeking a senior Advanced Customer Engineer (ACE) to support its largest and most strategic customers through the Critical Account Program (CAP).

The Advanced Customer Engineer (ACE) is a senior technical engineering role within the Customer Experience organization, providing advanced technical expertise, leadership, and customer advocacy for HPE Networking solutions and technologies.

Responsibilities:

- Work with Critical Account Program customers as a senior technical resource

- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them

- Collaborate with engineering escalation teams and customers to identify and troubleshoot issues and/or software or hardware defects

- Build strong customer relationships and become a trusted advisor

- Develop strong relationships across the wider internal organization to increase knowledge, achieve faster outcomes, and build trust

Requirements:

- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience

- Typically 10-15+ years of experience

- Deep understanding of one or more areas of enterprise networking, including modern enterprise networking, advanced routing technologies, data center and campus networking architectures, security technologies, service provider and large-scale networking technologies, cloud and hybrid networking architectures

- Demonstrated ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration-related issues

- Excellent analytical and problem-solving skills

- Excellent written and verbal communication skills in English

Benefits:

- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing

- Investment in career development and growth

- Unconditional inclusion and celebration of individual uniqueness

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## Skills

### Required
- enterprise networking
- advanced routing technologies
- data center and campus networking architectures
- security technologies
- cloud and hybrid networking architectures
- troubleshooting
- analytical and problem-solving skills
- communication skills

### Nice to have
- wireless networking solutions
- experience with Engineering teams
- industry certifications such as CCNP/CCIE, JNCIP/JNCIE, Aruba certifications

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Bucharest-Romania/Critical-Account-Team---Advanced-Customer-Engineer_1217333-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)