# Vice President, Client Experience Management

**Company**: BlackRock
**Location**: Hong Kong, Hong Kong
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Hong-Kong-Hong-Kong/Client-Service--Vice-President---Client-Experience_R266743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e51648ce-bc1

## Description

The Client Experience Management (CEM) team at BlackRock partners with client businesses and operational teams to address client servicing needs and improve the operational service offering.

As a Vice President within Client Experience Management, you will drive the day-to-day experience of institutional clients across Greater China, focusing on Hong Kong, Macau, and mainland China.

**Responsibilities:**

- Serve as a key point of contact for institutional clients across Greater China, addressing day-to-day servicing needs related to their portfolios and investments.

- Coordinate the timely and accurate delivery of client requests by partnering with various teams, including relationship management, onboarding, Legal and Compliance, and trade operations.

- Deliver a thoughtful client experience throughout each stage of onboarding, ensuring client needs are understood and addressed.

- Build trusted relationships with complex institutional clients and provide independent, responsive service support.

- Provide operational support to the sales process, including input on requests for proposals (RFPs) and pitch participation.

- Contribute to regulatory, platform, and client initiatives that affect service delivery or the broader client experience.

- Mentor junior team members and contribute to the team's knowledge sharing and overall development.

**Experience:**

- Five to ten years of client-facing experience, preferably within a multi-product investment management or financial services organization.

- Strong understanding of complex investment portfolios, associated operating models, and the operational activities required to support sophisticated institutional clients.

- People-management or mentoring experience is preferred, along with a collaborative, team-oriented approach.

- Demonstrated problem-solving and lateral-thinking capabilities, with an interest in developing innovative and practical solutions.

- Strong attention to detail and comprehension skills, with the ability to prioritize deadlines, operate effectively under pressure, and work independently while collaborating with the team.

- Strong relationship-building, written, verbal, and presentation skills, with fluency in English, Cantonese, and Mandarin.

- Commercially minded, with a strong understanding of the importance of risk management in client servicing and investment operations.

**Benefits:** BlackRock offers a wide range of benefits, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO).

**Hybrid Work Model:** BlackRock's hybrid work model requires employees to work at least 4 days in the office per week, with flexibility to work from home 1 day a week.

## Skills

### Required
- investment management
- client servicing
- relationship building
- problem-solving
- communication
- Cantonese
- Mandarin

### Nice to have
- people management
- mentoring
- risk management

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Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/Hong-Kong-Hong-Kong/Client-Service--Vice-President---Client-Experience_R266743?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)