# Head of CDD and KYC, Americas

**Company**: Adyen
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $190,000 to $260,000
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8162304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e512346a-e46

## Description

We are looking for a strategic and experienced leader to serve as our Head of Customer Due Diligence, Americas.

You will oversee a team of five people managers and a total of ± 45, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region.

**Team Leadership & Development**

- Lead and coach a high-performing CDD team across Sao Paulo, San Francisco and Chicago, including five people managers empowering them to grow in CDD knowledge and leadership skills.

- Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations.

- Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement.

**Strategy, Operations & Stakeholder Management**

- Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs.

- Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions.

- Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making.

- Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions.

- Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements.

**Who you are**

- 10+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting.

- 7+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions.

- A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions.

- Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication.

- Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development.

- Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities.

- Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution.

**Compensation** We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent: The annual base salary range for this role is $190,000 to $260,000 plus RSU's;

## Skills

### Required
- Customer Due Diligence
- KYC
- Compliance
- Risk Management
- Leadership
- Stakeholder Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8162304?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)