# Specialist, Product Operations

**Company**: Mastercard
**Location**: Bogota, Colombia
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Specialist--Product-Operations_R-291275?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e5040777-557

## Description

Mastercard is seeking a Specialist, Product Operations to join the Global Product Operations Support team. The successful candidate will provide operational support throughout the Cardholder Services program life cycle.

Responsibilities:

- Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies.

- Generate reports for internal and external stakeholders.

- Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams.

- Identify opportunities to improve operational efficiency and contribute to process improvements.

- Assist in creating, updating, and maintaining internal procedures and documentation.

- Identify and report potential risks or issues.

- Participate in small to medium cross-functional projects, supporting team initiatives.

- Assist in training new team members as needed.

Requirements:

- Proficient in English (verbal and written)

- Advanced experience in MS-Excel

- Self-starter and quick learner with ability to work independently

- Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios

- Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks

- Willingness to dive deep and learn about technology, system structure, and rules

- Strong analytical, data and problem-solving skills

- Team player with an impeccable attention to detail and the ability to multi-task

## Skills

### Required
- MS-Excel
- English
- analytical skills
- problem-solving skills
- data analysis

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Bogota-Colombia/Specialist--Product-Operations_R-291275?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)