# Assistant Relationship Manager

**Company**: Capital One
**Job type**: full-time
**Salary**: $62,900 - $71,800 per year
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Phoenix-AZ/Assistant-Relationship-Manager_R1003411-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e4fefc89-488

## Description

As a member of the Dealer Sales Pod, you will be responsible for ensuring an iconic experience between the Dealer and Capital One by leveraging the Sales System & Protocol.

Your main goals will be to enable your ASM, DSM, and RM partners to focus on building best-in-class relationships and bringing solutions to match their needs through consultative selling.

Key responsibilities include:

- Serving as the main point of contact for dealer customer service escalations.

- Providing high-touch concierge service.

- Developing a deep understanding of products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

- Cultivating positive relationships with dealer customers to become their point of contact for all service and execution needs.

- Acting as a support and administrative coordinator between Capital One and dealership customers.

- Managing and resolving outstanding dealer sales items.

- Engaging in high-level dealer communication via phone calls, email, and dealer messaging.

- Leveraging various systems and internal teams to resolve outstanding dealer issues.

- Educating Dealer Customers on Capital One Auto Finance's programs, tools, platforms, policies, and procedures.

- Collaborating with teammates cross-departmentally to solve problems.

This role requires effective communication skills, multitasking, efficient typing, and attention to detail. A likely match for this position is an energetic and fun individual with strengths in quality assurance and process management.

**Schedule Expectations:**

- Available ~3 Saturdays a month as needed.

- In-office 5 days a week for the first 90-day training period.

- Potential to work up to 2 Sundays a month.

**Basic Qualifications:**

- High School Diploma, GED, or Equivalent certification.

**Preferred Qualifications:**

- Associate's Degree.

- 2+ years of Sales or Customer Service Experience.

**Salary Information:** Phoenix, AZ: $62,900 - $71,800 per year.

**Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

## Skills

### Required
- effective communication
- multitasking
- efficient typing
- attention to detail

### Nice to have
- Associate's Degree
- Sales or Customer Service Experience

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Phoenix-AZ/Assistant-Relationship-Manager_R1003411-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)