# Technician Specialist

**Company**: John Lewis Partnership
**Location**: London
**Salary**: £34,500.00 - £46,500.00 Annual
**Category**: Retail
**Industry**: Retail

**Apply**: https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Origin-Park-Customer-Delivery-Hub-John-Lewis--Partners/Customer-Delivery-Hub-Driver-Technician-75t_R-213357?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e4f438e6-8eb

## Description

As a Technician Specialist with John Lewis Partnership, you will install products such as furniture, kitchen appliances, sound systems, and TV sets into customers' homes as part of a 2-person delivery crew driving a 7.5-tonne vehicle.

You will also coach and develop other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

In addition to your contractual pay, you will receive an Evening Premium of £3.25 per hour for any time worked between 18:00 - 22:00 and a Night Premium of £4.25 per hour for any time worked between 22:00 - 06:00.

**Schedule Pattern:** 4 days per week, 5-week rota with two shift patterns available:

- AM shift: Monday-Saturday 06:00-17:00

- PM shift: Monday-Friday 10:30-21:30, Saturday 07:00-18:00

**Salary:** up to £39,640, depending on experience

**Benefits:**

- 25% John Lewis & online discount (after 3 months)

- 20% Waitrose discount (after 3 months)

- Flexible working

- Equal parenthood leave

- Great progression and development opportunities

- Subsidised meals when out on deliveries

- Overtime opportunities

- Access to a strong workplace pension scheme

**Key Responsibilities:**

- Be an ambassador for the John Lewis brand with great customer service as your number one priority

- Coach, develop, and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand

- Help load up your lorry with the day's deliveries working alongside the warehouse team

- Demonstrate great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers

- Install products efficiently and quickly for our customers and demonstrate how they work once installed

- Keep up to date with new products and technologies to help you perform your role at your best

- Maintain a safe working environment

**Essential Skills/Experience:**

- Previous experience of installation is required

- Manual C1 UK driving licence (with a maximum of 6 points)

- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card

- Previous experience driving a 7.5-tonne vehicle

- Previous experience in a customer-facing role

- Great verbal communication skills both over the phone and in person

- Good understanding of technology

**Desirable Skills/Experience:**

- Experience in-home delivery and installation of electrical and furniture products

- Installation and disconnection of white goods

- Experience with electrical installations (including integrated appliances) and TV Wall mounts

- Able to evidence the skills, knowledge, and ability to complete the replacement of domestic light liftings, accessories, and cooking appliances

- Assembly of a flat pack

## Skills

### Required
- installation experience
- Manual C1 UK driving licence
- DCPC or Drivers Qualification Card
- Tachograph Card
- Previous experience driving a 7.5-tonne vehicle
- customer-facing experience
- verbal communication skills
- understanding of technology

### Nice to have
- Experience in-home delivery and installation of electrical and furniture products
- Installation and disconnection of white goods
- Experience with electrical installations and TV Wall mounts
- Assembly of a flat pack

---

Source: [Apply at jlp.wd3.myworkdayjobs.com](https://jlp.wd3.myworkdayjobs.com/en-US/JLPjobs_careers/job/Origin-Park-Customer-Delivery-Hub-John-Lewis--Partners/Customer-Delivery-Hub-Driver-Technician-75t_R-213357?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)