# Client Success Consultant

**Company**: Visa
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Consultant--Client-Success_REF088000W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e4c50cea-0b2

## Description

We are seeking a Client Success Consultant to join our team in London. As a Client Success Consultant, you will be a B2B client-facing individual contributor who ensures customers realise maximum value from the Pismo SaaS platform for card payments and core banking.

Key Responsibilities:

- Client Engagement & Relationship Management:

+ Serve as the primary point of contact for post-implementation clients.   + Build and maintain strong relationships with client stakeholders, translating their business objectives into actionable success plans.   + Establish and nurture relationships at the C-level within enterprise organisations.

- Technical & Operational Excellence:

+ Provide expert guidance on platform features, card payment processing and core banking operations.   + Conduct regular check-ins, training sessions and business reviews both in-person and remotely to ensure customers are fully equipped to maximise platform value.   + Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.

- Customer Success Delivery:

+ Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice.   + Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.   + Act as a customer advocate within the company, representing client feedback and needs.   + Monitor customer health metrics and usage data to proactively identify risks and opportunities.   + Develop and execute strategies to drive user adoption, satisfaction and retention.

- Process Improvement & Best Practices:

+ Document and share best practices and success stories with clients and internal teams.   + Influence and implement new internal processes to improve overall experience and organisational efficiency.

Qualifications:

- Required Attributes:

+ 7 years’ experience in customer success, consulting or technical account management.   + Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.   + Experience in project management, solution deployment and client training.   + Excellent stakeholder management and problem-solving skills.   + Detail-oriented with strong written and verbal communication skills.   + Structured and analytical thinking that enables the development of strategies from data and drives results.   + Bachelor’s degree in Business, Computer Science or a related field.

- Preferred Attributes:

+ Experience in the UK/EU financial services market ideally within a Fintech, card payments, core banking or hyper-growth B2B environment.   + Familiarity with SaaS platform delivery, customer onboarding and regulatory requirements.   + Technical expertise (development, infrastructure, architectural design) and cloud knowledge (AWS, Azure, Google Cloud).

## Skills

### Required
- payment card processing
- core banking systems
- project management
- solution deployment
- client training
- stakeholder management
- problem-solving
- analytical thinking
- Business
- Computer Science

### Nice to have
- SaaS platform delivery
- customer onboarding
- regulatory requirements
- cloud knowledge
- technical expertise

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/GB---London-United-Kingdom/Consultant--Client-Success_REF088000W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)