# Senior Associate, Channel Ops Strategy & Design

**Company**: Grab
**Location**: Petaling Jaya, Malaysia
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000159551589-senior-associate-channel-ops-strategy-design?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e4758020-669

## Description

Grab is Southeast Asia's leading superapp, providing various services including food delivery, financial management, and ride-hailing.

The Self-Serve Business Strategy & Planning Team is dedicated to empowering merchants and businesses to unlock growth through our suite of self-serve solutions.

You will be the operational backbone of the Channel Ops Strategy & Design (COSD) team, specifically tasked with the scaling and optimization of several regional sales channels targeting unmanaged merchants.

**Program Coordination, Scaling & Optimization**

- Regional Coordination: You will lead several regional merchant engagement and sales programs, coordinating across Grab markets to ensure scaling aligns with regional best practices and needs.

- Optimization Initiative Ownership: You will lead regional projects with defined milestones and success metrics to ensure delivery with impact.

- Data-Driven Optimization: You will use our internal data to identify where we should grow next.

- Integrated Sales Ecosystem: You will connect merchant touchpoints to create a seamless experience, making sure every sales channel works together to increase merchant adoption.

- Strategic Planning Support: You will engage with regional and country leadership to provide data-backed inputs for program design, budget proposals, and headcount requirements.

**Performance Analytics & Impact Measurement**

- Insights and Dashboards: You will partner with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools.

- Impact Measurement Refinement: You will support in refining Return on investment calculations and other success metrics to capture the true impact of our engagement programs.

- Team member Engagement: You will provide regular updates and performance insights, while collecting and actioning feedback from multiple team members and regional/country leadership teams.

**Agent Enablement & Process Excellence**

- Knowledge & Tools: You will partner with multiple regional sales support teams to ensure sales agents are equipped with the right knowledge base and productivity tools.

- Regional SOPs: You will develop scalable Standard Operating Procedures (SOPs) for unmanaged merchant sales channels to ensure quality execution and compliance across all markets.

- Feedback Loops: You will consolidate merchant insights and feedback from country teams to guide upstream improvements in product design.

**QUALIFICATIONS**

- You have a minimum 3 years of experience in a channel strategy, sales planning, or project management role in a dynamic industry.

- You have a minimum Bachelor's Degree in business, finance, economics, computer science, engineering, or related fields.

- You can bring clarity by analyzing unstructured, complex challenges and breaking them down into clear next steps.

- You have a demonstrated capability to build and test business cases using data-driven insights.

- You have superb presentation and communication, demonstrated by capability to summarise a large amount of information into valuable insights.

**Life at Grab** We care about your well-being at Grab, here are some of the global benefits we offer:

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, create a benefits package that suits your needs and aspirations.

- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

- FlexWork arrangements such as differentiated hours.

## Skills

### Required
- channel strategy
- sales planning
- project management
- data analysis
- presentation
- communication

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000159551589-senior-associate-channel-ops-strategy-design?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)