# Senior Customer Engineer SLED TX (Austin, Dallas or Houston)

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $231,000-$275,000+ OTE
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8238015?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e46acc6a-f88

## Description

## Job Overview

As a Senior Customer Engineer SLED at Cloudflare, you will play a crucial role in helping build a better Internet. You will work closely with customers in the public sector, particularly in State, Local, and Education (SLED) and Local Government sectors, to understand their technical needs and develop solutions that meet those needs.

## Key Responsibilities

- Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio, tailored to public sector procurement and compliance standards.

- Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth, ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities.

- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks, reclaiming your time for strategic customer advisory.

## Requirements

- Public Sector Expertise: Proven experience working with or selling into SLED, Local Government, State or Municipal agencies, with a deep understanding of public sector buying cycles, compliance requirements, and unique government IT constraints.

- Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.

- Technical Acumen: Broad technical expertise spanning web security, networking, cloud infrastructure, and enterprise architecture.

- Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and public sector/enterprise sales cycles.

- Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level government C-suite/elected official business strategy.

## Nice to Have

- Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem.

- Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.

- Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

## What We Offer

- Competitive salary: Estimated annual salary of $231,000-$275,000+ OTE, Base + Commissions

- Equity: Eligible to participate in Cloudflare's equity plan

- Comprehensive benefits package, including health insurance, dental insurance, vision insurance, flexible spending accounts, commuter spending accounts, fertility & family forming benefits, on-demand mental health support, and employee assistance program

- Opportunities for professional growth and development in a dynamic and innovative company

## Equal Opportunity Employer

Cloudflare is an equal opportunity employer committed to providing equal employment opportunity for all people.

## Skills

### Required
- Public Sector Expertise
- Customer-facing technical experience
- Technical Acumen
- Commercial Mindset
- Communication

### Nice to have
- Cloudflare AI Stack Experience
- Applied AI Knowledge
- Coding/Scripting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8238015?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)