# Customer Success Specialist

**Company**: Dialpad
**Location**: Pasig City, Metro Manila
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8483999002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e44f1888-57b

## Description

As a Customer Success Specialist at Dialpad, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements.

You will lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

Key responsibilities include:

- Building positive, trusted relationships with customers

- Acting as the voice of the customer within Dialpad

- Developing and overseeing customer adoption, training, and best practices

- Managing customer escalations and churn risks

Requirements:

- 1-5 years of experience in Customer Success

- Experience with telecommunication or SaaS providers

- Strong written communication skills

- Excellent time management and organizational skills

Benefits:

- Competitive salary

- Comprehensive benefits

- Opportunities for growth

- Cutting-edge AI tools

- Robust training program

## Skills

### Required
- Customer Success
- Telecommunication
- SaaS
- Communication
- Time Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8483999002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)