# Quality Assurance & Standards Manager

**Company**: Airbnb
**Location**: Bangalore, India
**Experience**: senior
**Job type**: full-time
**Salary**: ₹3,850,000-₹5,500,000 INR
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8259240?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e44bb721-c81

## Description

We are seeking a Quality Assurance & Standards Manager to join our Fraud & Safety Delivery (FSD) team at Airbnb. The successful candidate will be responsible for building and maintaining a quality program that measures the accuracy of decisions made by our specialists, identifying areas for improvement, and implementing changes to increase precision.

The ideal candidate will have 8+ years of experience in quality assurance, operations, risk, audit, or program management within a high-volume, high-stakes decisioning environment. They will have proven experience driving quality delivery through partner or vendor teams, building a quality program from scratch, and measuring quality in subjective, judgment-based work.

Key responsibilities include:

- Designing and implementing a quality framework that measures workflow adherence and decision quality

- Establishing a severity-weighted error taxonomy and risk-weighted sampling methodology

- Authoring quality guidelines and publishing performance bars, thresholds, and escalation paths

- Delivering quality reviews across FSD, internal and partner-delivered, on a consistent methodology and cadence

- Diagnosing root causes behind reversed decisions and reporting the distribution of drivers

- Extending quality measurement to decisions made by models and AI agents

The base pay range for this role is ₹3,850,000-₹5,500,000 INR per year.

## Skills

### Required
- quality assurance
- operations
- risk management
- program management
- data analysis
- statistical significance
- inter-rater reliability
- data literacy
- writing
- influence
- AI-assisted decision quality

### Nice to have
- Trust, Fraud, or Safety
- Experience evaluating model or AI-assisted decision quality

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8259240?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)