# Funeral Plan Arranger

**Company**: Co-op Funeralcare
**Location**: Falkirk, Stirlingshire
**Job type**: full-time
**Salary**: £26,266 per annum (£13.47 per hour)
**Category**: Other

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073807?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/funeral-plan-arranger-e434a78d-4a1/

## Description

As a Funeral Plan Arranger at Co-op Funeralcare, you will be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales.

**Key Responsibilities:**

- Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations

- Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you’ve received

- Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner

- Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

**Requirements:**

- Full UK driving licence and access to a vehicle

- Ideally worked in sales, customer service, financial services and other client-facing roles

- Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community

- A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to

- Excellent admin and organisational skills, with the ability to work on your own and manage your diary

- Confident using IT systems and Microsoft Office packages, including Outlook and Teams

- High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability

**Benefits:**

- 30% off Co-op branded products and 10% off other brands in our food stores all year-round

- 23 days holidays (pro rata, rising with service)

- A pension with up to 10% employer contributions

- Access to our Employee Assistance Programme

- Access to virtual GP and free eye tests

- Endless career development opportunities

- Friendly, supportive team

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## Skills

### Required
- UK driving licence
- sales
- customer service
- communication skills
- admin skills
- Microsoft Office

### Nice to have
- financial services
- client-facing roles

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073807?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)