# Onsite Administrator Level II (Printer Technician)

**Company**: HP Inc.
**Location**: Falls Church, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $22 to $33 USD per hour
**Category**: IT
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Virginia-United-States-of-America/Onsite-Administrator-Level-II--Printer-Technician----Falls-Church--VA_3164336-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e433f2e9-354

## Description

The Onsite Administrator Level II (Printer Technician) is responsible for advanced troubleshooting, repair, installation, configuration, and optimization of enterprise printing environments.

**Key Responsibilities**

- Provide advanced onsite support for printers and print management solutions.

- Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.

- Perform major repairs, rebuilds, and component replacement including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards.

- Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, SNMP, print servers, and print queues.

- Install, configure, and support enterprise print management solutions and secure printing technologies.

- Analyze recurring issues and implement permanent corrective actions to improve device reliability.

- Manage escalated service tickets and act as the highest level of support before vendor escalation.

- Provide technical guidance and training to Level 1 and Level 2 technicians.

- Support fleet assessments, equipment refreshes, and deployment projects.

- Maintain accurate service documentation, repair records, and root cause analysis reports.

- Collaborate with IT teams, vendors, and customer stakeholders to resolve complex technical issues.

- Assist with product evaluations, testing, and implementation of new printing technologies.

- Ensure compliance with service level agreements (SLAs) and operational standards.

**Education & Experience Recommended**

- 5+ years of experience in maintenance, quality related environments.

- Experience supporting enterprise printers, copiers, and multifunction devices.

- Strong understanding of printer hardware architecture and repair procedures.

- Advanced knowledge of printing environments, print servers, and network protocols.

- Experience troubleshooting and supporting enterprise print management software.

- Ability to perform detailed diagnostics and root cause analysis.

- Excellent customer service, communication, and leadership skills.

- Ability to work independently and prioritize critical service incidents.

**Preferred Qualifications**

- Print Manufacturer certifications

- CompTIA A+, Network+, or equivalent technical certifications.

- Experience supporting Managed Print Services (MPS) environments.

- Familiarity with Microsoft Active Directory, Group Policy, and cloud-based print solutions.

- Experience leading technical projects and mentoring support staff.

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 13 paid holidays

- 15 days paid time off ( US benefits overview )

## Skills

### Required
- printer troubleshooting
- customer service
- hardware maintenance
- basic networking
- time management
- documentation and reporting
- attention to detail

### Nice to have
- Print Manufacturer certifications
- CompTIA A+
- Network+
- Managed Print Services (MPS) environments
- Microsoft Active Directory
- Group Policy
- cloud-based print solutions

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-Virginia-United-States-of-America/Onsite-Administrator-Level-II--Printer-Technician----Falls-Church--VA_3164336-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)