# Senior Customer Education Manager, Live Programs

**Company**: Fin, now part of Salesforce
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8155306?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e41fde1e-eb2

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Senior Customer Education Manager, Live Programs, you'll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team.

**Responsibilities**

- Own the live education program end-to-end by setting the vision, roadmap, and success metrics for what we run, for whom, and to what outcome.

- Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event in order to drive customer outcomes and retention.

- Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers, ensuring their teams are able to manage and scale Fin past the initial deployment.

- Partner with the Customer Education team to plan and maintain a holistic training curriculum that supports our customers’ and company’s objectives to provide a cohesive, end-to-end learning experience across all of Fin Academy’s offerings.

- Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate and to incorporate feedback from customers, partners, and cross-functional teams.

**Requirements**

- 8+ years of training experience with 3–5 years in a SaaS or tech environment; professional services and/or customer success experience required.

- Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences.

- Proven content design skills with a track record of producing presentations and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.

- Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.

- Strong executive presence with the ability to deliver compellingly to both large audiences and small groups.

- Skilled at maintaining engagement with all audiences and adapting in the moment whether that's managing a derailed discussion, a difficult question, or an unengaged group.

- Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives.

**Benefits** At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future.

## Skills

### Required
- adult learning principles
- content design
- complex technical communication
- program management
- stakeholder management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8155306?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)