# People Experience Partner **Company**: CHANEL **Experience**: senior **Job type**: full-time **Category**: HR **Industry**: Luxury Goods **Apply**: https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/People-Experience-Partner_JOBREQ00114689?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e400d882-f22 ## Description The People Experience Partner is a holistic experience architect and trusted advisor who brings the end-to-end employee lifecycle to life through meaningful experiences. This role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross-functional stakeholders to deliver consistent, human-centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One-House vision. **The impact you can create at CHANEL** **Employee Lifecycle Experience Management** - Deliver seamless, branded, and human-centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions. - Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics. - Identify friction points through data, sentiment, and case trends; propose structural improvements. - Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO. **Experience Operations & Governance** - Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets. - Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline. - Monitor data integrity, reporting accuracy, and readiness for audits and policy updates. **Employee Relations & Case Handling** - Act as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values. - Manage end-to-end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements. - Provide judgement-based recommendations, partnering with HRBPs and Legal where needed. - Identify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements. **Strategic People Experience & Culture Enablement** - Translate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences. - Influence leaders to adopt people-centric practices and embed the “human touch”. - Strengthen culture through events, recognition, leadership connectivity, and community-building initiatives. - Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback. - Adapt People Experience initiatives (engagement, recognition, events, campaigns) to division-specific needs. **Stakeholder Partnership & Advisory** - Serve as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters. - Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions. - Work in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives. - Build organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity. **Data-Driven Insights & People Intelligence** - Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations. - Use predictive thinking to anticipate people needs based on trends (e.g., seasonality in retail workload, reboarding needs, cultural fatigue). - Connect data to experience, culture, and governance outcomes. **Change, Projects & Future Ways of Working** - Lead or support market-wide or cross-functional projects such as culture transformation, process redesign, and wellbeing. - Ensure operational readiness for new workforce policies, tools, and systems. - Advocate for simplification, employee-centricity, and innovation in all experience processes. **One-Team Collaboration & Capability Building** - Contribute to a cohesive, agile PE team that shares accountability across portfolios. - Build future capabilities within the PE team by role modeling judgement, experience-led thinking, digital fluency, and continuous improvement. - Partner effectively with HKMO, Regional HR, and cross-functional team **You are energized by…** - Strategic Impact: They elevate PE from operations to strategic influence , anticipating needs, shaping decisions, and improving the employee experience through insights. - Trusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance. - Experience Architect: They shape employee journeys end-to-end, ensuring they are brand-aligned, human, and reflective of Chanel’s culture. - Data-Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives. - Culture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection. - Change Leader: They lead change with clarity, structure, empathy, and operational readiness. **What you can bring to the team…** **Academic / Professional Qualifications:** - Bachelor’s degree in Human Resources, Psychology, or related field. - Proficiency in English and Traditional Chinese (written and verbal). - Solid understanding of local employment regulations, policies and governance requirements. **Experience:** - Minimum 8 – 10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory. - Experience in luxury retail, multi-stakeholder environments, or fast-paced business settings is highly valued. - Demonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level **Technical Skills:** - Advanced Workday familiarity and strong HR systems literacy. - Strong analytical capability: ability to interpret data and drive insights. - Excellent written and verbal communication skills for crafting communications, guides, and manager advisories. **Capabilities:** - Experience Design: Designs end-to-end employee journeys and leads transformation. - Operational Excellence: Re-engineers processes and elevates governance maturity. - Stakeholder Partnership: Acts as a strategic business partner with influence. Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks. - Digital Fluency: Creates dashboards, improves systems, and drives data-driven thinking. - Service Excellence: Sets service standards and coaches others. - Adaptability: Leads transformation and fosters agility across the team. ## Skills ### Required - HR - People Experience - Employee Lifecycle Management - Employee Relations - Workday - Data Analysis - Communication - Project Management ### Nice to have - Luxury Retail - Multi-stakeholder Environments - Fast-paced Business Settings - ER Investigations - Risk Assessments - Case Handling --- Source: [Apply at cc.wd3.myworkdayjobs.com](https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/People-Experience-Partner_JOBREQ00114689?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)