# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Epsom, Surrey
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095545?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-nightshift-e3f90fe7-b1c/

## Description

We are seeking a Customer and Trading Manager to lead our nightshift team at our Epsom store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, ensuring standards are met, and providing brilliant customer service.

The role involves leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store. Making sure that standards are brilliant come morning so we’re ready to serve our customers. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. The salary will be dependent upon your experience as well as the store size, complexity, and location.

**Responsibilities:**

- Leading a team overnight to deliver all replenishment activities across the store

- Prioritising deliveries, organising the warehouse, and replenishing shelves

- Managing a team, ensuring standards are met, and providing brilliant customer service

- Running a full store operation on your own overnight

- Ensuring the safety and wellbeing of colleagues in store

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

**Requirements:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Experience of managing employee relations issues

**Benefits:**

- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity, and paternity leave

- Pension – we’ll match 4-7.5% of your pension contributions

- Sainsbury’s share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal, and financial advice

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

### Nice to have
- nightshift working
- high-volume operational environment
- employee relations

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Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095545?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)