# Problem, Knowledge & Event Coordinator

**Company**: Leidos Australia
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Problem--Knowledge---Event-Coordinator_R-00191748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e3e56f8b-18a

## Description

At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. The Problem, Knowledge & Event Coordinator role is responsible for delivering services in line with ITIL 4 within a SIAM shared-resource model, providing broad cross-practice oversight and leadership across Problem, Knowledge, and Event Management practices.

Key Responsibilities:

- Lead and coordinate day-to-day execution of Problem, Knowledge, and Event Management practices, ensuring service delivery priorities meet agreed SLAs.

- Drive governance activities, including reporting, SLA performance monitoring, quality reviews, stakeholder engagement, and participation in SIAM forums.

- Coordinate problem investigations, support operational escalations, and lead continual improvement initiatives across ITIL practices.

- Develop, maintain, and embed operational Playbooks, ensuring alignment with customer policies, defined controls, quality measures, RACI frameworks, and workflows.

- Partner with technical teams and SMEs to improve reporting, dashboard capability, data quality, knowledge management outcomes, and service automation opportunities.

About You:

- Demonstrated experience within ITSM or Service Governance environments, including coordination across multiple ITIL practices and SIAM delivery models.

- Strong knowledge of Problem Management, Knowledge Management, and Event Management, supported by broad understanding of related ITIL practices.

- Experience developing procedures, Playbooks, SOPs, training materials, and operational documentation.

- Strong stakeholder engagement, facilitation, and communication skills with the ability to collaborate across technical teams, vendors, and customer stakeholders.

- ITIL 4 Foundation certification is required. ITIL Managing Professional, Practice Manager, and/or SIAM Foundations certifications are desirable.

Benefits:

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

- Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

## Skills

### Required
- ITIL 4
- Problem Management
- Knowledge Management
- Event Management
- SIAM
- Service Governance

### Nice to have
- ITIL Managing Professional
- Practice Manager
- SIAM Foundations
- ServiceNow reporting

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Canberra-Australian-Capital-Territory-Australia/Problem--Knowledge---Event-Coordinator_R-00191748?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)