# Director - Operations and Resiliency Lead

**Company**: Mastercard
**Location**: Dublin, Two South County
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland-Two-South-County/Director---Operations-and-Resiliency-Lead_R-293363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e3ca57f3-36e

## Description

The Cross Border Services Engineering team at Mastercard is seeking a Director, Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk management across the company's global technology landscape.

Key Responsibilities:

- Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.

- Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.

- Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.

- Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.

- Manage third-party operational risk across critical vendors and service providers.

- Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.

- Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.

- Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.

Qualifications:

- 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.

- Proven experience leading resiliency, incident management, change governance, and risk management programs at scale.

- Strong understanding of operational risk frameworks, controls, security governance, and production operations.

- Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.

- Strong executive communication, leadership, and stakeholder management skills.

## Skills

### Required
- technology operations
- site reliability engineering
- operational risk
- controls
- governance
- risk management
- incident management
- change governance

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland-Two-South-County/Director---Operations-and-Resiliency-Lead_R-293363?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)