# Helpdesk Technician Tier 1

**Company**: Nebius
**Location**: Singapore
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/nebius/jobs/4941121101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e396f76b-f91

## Description

We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team in Singapore. You will provide first-level support for end-user IT issues, including hardware, software, and basic networking problems. You can work remotely.

Your responsibilities will include:

- Serving as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.

- Logging, categorizing, and prioritizing all incoming support requests in the IT ticketing system.

- Analyzing, troubleshooting, resolving, and documenting a broad scope of hardware, software, and peripheral issues.

- Assisting with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.

- Installing, configuring, and maintaining desktop/laptop computers, mobile devices, and software applications.

- Escalating complex or unresolved issues to Tier 2/3 support in a timely manner.

- Maintaining and updating asset inventory records.

- Facilitating and supporting seamless onboarding and off-boarding processes.

- Following standard procedures for proper escalation and ticket closure.

- Providing excellent customer service with timely and clear communication.

- Documenting actions taken and suggested resolutions in detail.

- Contributing to the IT knowledge base.

- Assisting with regular IT maintenance tasks.

It will be an added bonus if you have:

- Exhausted all possible scenarios within your access level when attempting to resolve an issue.

- Proactively sought feedback from peers, mentors, and leaders.

- Exhibited prideful ownership of work and proactively championed the needs of the team, users, and projects.

- Contributed to continuous service improvement by participating in projects and driving operational enhancements.

- Built meaningful and fruitful relationships within the team and cross-functionally.

We expect you to have:

- An IT customer support background with 4+ years of service desk technical experience.

- Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365, networking, software, and MDM administration.

- Experience with enterprise applications such as Slack, Jira, Zoom, and similar tools.

- Technical documentation and knowledge base writing skills.

- Hands-on experience with Jira or comparable service management systems.

- A customer-first mindset, prioritizing employee satisfaction and support quality.

- Strong organizational skills with the capacity to effectively prioritize and manage a busy workload.

- A collaborative spirit, working seamlessly with cross-functional team members.

Benefits & Perks:

- Competitive compensation

- Career growth and learning opportunities

- Flexibility and ownership

- Collaborative and innovative culture

- Opportunity to work on impactful AI projects

- International environment and talented teams

## Skills

### Required
- AV systems
- Microsoft Azure
- Microsoft 365
- networking
- software
- MDM administration
- Jira
- service management systems
- technical documentation
- knowledge base writing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/nebius/jobs/4941121101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)