# Analytics Engineer

**Company**: Cricut
**Location**: South Jordan, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Cricut/744000153568549-analytics-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e390049a-9ad

## Description

Cricut is seeking an Analytics Engineer to provide dedicated analytics support for the Customer Care organization. The successful candidate will combine data engineering and data analysis to manage the full lifecycle of Customer Care data, from sourcing and integrating data to analyzing and delivering actionable insights.

Key Responsibilities:

- Data Engineering & Data Management: design, build, and maintain analytical tables and datasets; ingest and transform raw data from contact center systems; ensure data accuracy and integrity; optimize table structures and queries for performance and scalability.

- End-to-End Contact Center Data & Analytics: own the end-to-end analytics workflow for Contact Center data; work with data from multiple Contact center platforms; translate reporting and analytics needs into scalable data models and analytical outputs.

- Contact Center Performance Analysis & Insights: analyze Contact Center performance across key operational metrics; develop and maintain recurring and ad-hoc reports and dashboards; identify trends, risks, and opportunities impacting efficiency and service performance.

- Customer Behavior & Experience Analytics: analyze customer interaction data across channels; track and interpret customer experience metrics; identify drivers of customer dissatisfaction and high contact volume.

- Forecasting & Volume Modeling: develop, maintain, and refine forecasting models to predict contact volume by channel and contact reason; validate forecasts against actual results.

- Continuous Improvement: identify opportunities to automate manual reporting and improve data workflows; recommend enhancements to data architecture and analytical models.

Qualifications:

- Bachelor's degree in Data Science, Computer Science, Statistics, Information Systems, Business Analytics or equivalent experience.

- 3-5 years of experience in data analytics, analytics engineering, or a related role.

- Strong SQL skills; experience working with data from contact center systems; solid understanding of contact center metrics and performance drivers.

- Experience with data visualization tools such as Domo, Tableau, Power BI, or similar.

Preferred Qualifications:

- Experience with data warehousing concepts and basic dimensional modeling.

- Experience working with large datasets and multiple source systems.

- Exposure to cloud data platforms such as AWS, Snowflake, BigQuery.

Additional Information:

Cricut offers competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend.

## Skills

### Required
- SQL
- data analytics
- analytics engineering
- data visualization

### Nice to have
- data warehousing
- dimensional modeling
- cloud data platforms
- AWS
- Snowflake
- BigQuery

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Cricut/744000153568549-analytics-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)