# Customer Success Specialist

**Company**: Cisco
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2028194?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e362e819-0f7

## Description

As a Customer Success Specialist at Cisco, you will lead adoption for Cisco's most strategic customers.

You will shape and drive sophisticated adoption strategies for large, strategic customer segments, guiding high-complexity enterprise deployments with AI analytics informing every step from planning to execution.

Your responsibilities will include:

- Partnering with Sales and CX leadership to co-create adoption journeys for high-value accounts

- Orchestrating TAP execution across multiple teams, weaving adoption plans into broader account strategies and lifecycle motions

- Running adoption business reviews covering usage, blockers, and market trends, using AI analytics to spot patterns and anticipate what customers will need next

- Bringing multiple stakeholders and teams together around one consistent, high-quality customer experience

You will also become a trusted advisor to customer leaders, working directly with senior customer leaders to help them connect Cisco technologies to their long-term business ambitions.

Additionally, you will:

- Design and run complex multi-domain, multi-site labs powered by advanced telemetry and AI models, de-risking deployments before they go live

- Document proven "known good" patterns and adapt them on the fly to solve each customer's unique technical challenges

- Grow beyond your primary architecture, building deep expertise across several products in a secondary architecture

- Take the stage at roadshows and technical sessions, showcasing solutions with advanced demo setups and following through on every action item

You will also bridge customers and Cisco's global product teams, turning signals from the field into real product improvements.

Requirements:

- Bachelor's degree + 8 years of related experience, Master's degree + 6 years, PhD + 3 years, or equivalent relevant work experience

- Expert-level certification (e.g., CCIE) or equivalent

- Certifications aligned with current industry trends

- Fluency in Japanese is mandatory, reading and writing level of English

We offer a collaborative and innovative work environment where you can grow and build your career.

## Skills

### Required
- AI
- analytics
- networking
- security
- collaboration
- Japanese
- English

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Minato-Japan/Customer-Experience-Customer-Success-Specialist_2028194?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)