# Business Analyst - Process

**Company**: Sun Life
**Experience**: senior
**Job type**: full-time
**Salary**: attractive salary
**Category**: Finance
**Industry**: Finance

**Apply**: https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager--Business-Initiatives_JR00128401?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e31c627a-a5a

## Description

You will lead and oversee end-to-end project delivery, defining scope, objectives, deliverables, and success metrics.

You will build and maintain project plans, timelines, milestones, dependencies, and ensure disciplined execution.

As a senior Business Analyst, you will coach and mentor junior Business Analysts, supporting their development, collaboration, and high-quality output.

Your responsibilities will include:

- Leading business analysis activities, including eliciting, documenting, and validating requirements with stakeholders; translating needs into actionable plans

- Monitoring project performance, risks, issues, and dependencies; providing clear governance and regular status reporting

- Ensuring alignment to business objectives and identifying opportunities to improve processes, controls, and customer/colleague experience

- Overseeing quality assurance and promoting best practices to maintain consistent delivery standards across project outcomes

- Working closely with stakeholders in Life Operation to implement required system enhancements

- Providing ad-hoc support to team heads/leaders

- Fulfilling regulatory requirements and compliance governance

- Identifying potential problems during project execution that may cause impact to the company and clients

- Making constructive recommendations to resolve problems

- Collaborating with team members across different functional teams frequently to ensure clear communication is delivered to all stakeholders of the initiatives

The ideal candidate will have:

- A bachelor's degree in Business Administration or Information Systems

- 5-8 years of experience in the Life Insurance industry with a good understanding of operations and products

- Solid experience in business analysis and process improvement/re-engineering

- A proven track record of delivering initiatives

- Extensive knowledge of Life insurance products and operations

- Understanding of IT systems for process streamlining and service improvements

- Working knowledge of project delivery methodologies and tools (e.g., Agile/Waterfall) and strong stakeholder governance

- Strong analytical, structured problem-solving, and attention to detail, with a focus on control-minded execution

- Good knowledge of business analysis (preparing user requirement documents, performing user acceptance tests, reporting, etc.)

- Strong PC skills, including MS Word, Excel, PowerPoint, Visio

- Proficiency in both spoken and written English and Chinese

## Skills

### Required
- Business Analysis
- Process Improvement
- Project Delivery
- Life Insurance Operations
- IT Systems
- Agile
- Waterfall
- Stakeholder Governance
- Analytical Skills
- Problem-Solving
- MS Office

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Source: [Apply at sunlife.wd3.myworkdayjobs.com](https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Senior-Manager--Business-Initiatives_JR00128401?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)