# Assistant Counter Manager

**Company**: Charlotte Tilbury Beauty
**Location**: Amsterdam
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Retail
**Industry**: Beauty

**Apply**: https://apply.workable.com/j/612CBF7547
**Canonical**: https://yubhub.co/jobs/job_e30a96de-8e0

## Description

We are seeking an experienced Assistant Counter Manager to join our team in Amsterdam. As a key member of our retail team, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of visual merchandising standards.

Key Responsibilities:

- Manage the financial performance of the counter, ensuring targets are met and exceeded

- Support the Business Manager in setting individual and team sales targets and communicating with Retail Artists to achieve sales goals

- Demonstrate entrepreneurial spirit, expertise in retail, and enthusiasm for the brand's results

- Provide excellent customer service, creating a seamless shopping experience for customers

- Coach and provide feedback to team members to ensure they meet the standards of Charlotte Tilbury in terms of service and craftsmanship

- Use every opportunity to ensure exceptional customer service extends beyond the counter and build the customer database for direct marketing

- Implement individual and team development plans, holding regular reviews to encourage feedback and coaching in both directions

- Create a positive and collaborative team atmosphere through team meetings and a collaborative management style, recognizing and rewarding performances when necessary

- Show a clear understanding of business by proposing plans, events, and other activities to achieve commercial successes

- Ensure impeccable visual merchandising, clean countertops, and hygiene standards

- Guarantee perfect standards for external care and inspire the team to be their best version and feel it

Requirements:

- Experience in retail management

- Passion for the beauty industry

- Commercial acumen

- Experience in managing people

- Experience in strategic planning

- Dutch language skills at B2 level

Benefits:

- We offer a structured induction program: Charlotte's Magic Academy. This exclusive and tailored induction trains you for all aspects of the role you will need to succeed in providing a roller operator customer experience.

- During the first months of employment, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a thorough understanding of our craftsmanship and expectations regarding service.

- Structured career development: Our team of sector experts is available to support and work with you to explore your learning potential and career goals.

- You will receive exclusive launches of our incredible products. But that's not all: you will also receive a full Charlotte Tilbury Look after completing Charlotte's Magic Academy so that you can truly represent the brand.

- Other fantastic benefits such as life insurance, free birthday, team sales bonuses, and much more

## Skills

### Required
- retail management
- customer service
- visual merchandising
- team management
- strategic planning
- commercial acumen

### Nice to have
- Dutch language skills
- beauty industry knowledge