# Underwriting Operations Leader **Company**: Aviva **Location**: Calgary, Alberta **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: 70,000 - 90,000 CAD per year **Category**: Finance **Industry**: Finance **Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Calgary-AB-112-4th-Ave-SW/Retail-Underwriting-Ops-Leader--Home--Auto--Lifestyle-_R-173557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e3021e9e-473 ## Description We are seeking an experienced leader to join our Retail Underwriting team in Calgary, Alberta, leading a team of underwriters supporting Home, Auto and Recreational products. As the Underwriting Operations Leader, you will be responsible for the leadership, development and performance of a team of underwriters. You will ensure the team consistently delivers high-quality underwriting decisions while providing an exceptional experience for our brokers and customers. Key responsibilities: - Lead, coach and develop a team of Retail Underwriters supporting Home, Auto and Recreational insurance products. - Foster a collaborative, inclusive and highly engaged team environment through a strong and consistent leadership presence, both virtually and in the Calgary office a minimum of three days per week. - Drive the achievement of key Aviva strategies related to broker service, customer satisfaction, underwriting quality, risk acceptability and profitability. - Coach, counsel and develop team members to achieve strong individual and team performance while maintaining high-quality underwriting standards. - Provide regular performance coaching, feedback, recognition and development opportunities that motivate and inspire employees to achieve their full potential. - Evaluate employee performance and complete performance reviews for assigned team members. - Ensure adherence to established underwriting guidelines and practices to build and maintain a profitable book of business. - Communicate changes to underwriting practices, business priorities and operational workflows clearly and effectively. - Identify opportunities to improve the broker and customer journey, underwriting processes and overall business outcomes. - Lead and support change initiatives within the team and broader underwriting function, leading by example and helping employees successfully adapt to change. - Develop and strengthen broker relationships while supporting business growth and service excellence. - Collaborate with cross-functional partners and underwriting leaders to ensure consistent and effective underwriting practices. - Analyze workload and business volume trends, forecast capacity requirements and optimize resource allocation to support service expectations. - Develop contingency plans to respond effectively to changing workloads, business volumes and staffing levels. - Monitor key performance indicators, underwriting quality and team performance, using data and operational insights to identify trends and continuously improve results. - Participate in recruitment, talent development and salary review/recommendation processes in accordance with organizational standards. - Travel may be required a few times per year to support business needs, collaboration and team initiatives. - Flexibility may be required to support changing operational and business needs. Requirements: - College/University degree, CIP designation, or an equivalent combination of education and insurance experience. Completion of, or progress toward, a CIP designation is preferred. - Minimum 7 years of underwriting experience in Home and Auto insurance; experience across multiple provinces is considered an asset. - Previous leadership experience with demonstrated success coaching, developing, motivating and managing the performance of employees. - Experience in a P&C operational environment, preferably within a contact centre or high-volume underwriting environment. - Experience with Recreational/Lifestyle products is considered a strong asset. - Broad knowledge and understanding of Personal Lines insurance and underwriting. - A demonstrated ability to make sound underwriting decisions while balancing customer experience, broker relationships, risk acceptability and business profitability. - Proven ability to lead and support change initiatives, engage stakeholders and help employees successfully navigate change. - Strong written and verbal communication skills, with the ability to build effective relationships and drive results through collaboration. - Strong problem-solving and decision-making capabilities, with the ability to effectively resolve business, broker and customer concerns. - Experience managing team capacity and resources to meet current and future business demands. - Ability to use data, performance results and operational insights to support decision-making and identify opportunities for improvement. - A collaborative leadership style with a commitment to building a high-performing, inclusive and engaged team. - Ability and willingness to work within Aviva’s hybrid model, including a minimum of three days per week in the Calgary office. Benefits: - Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. - Hybrid flexible work model. - Outstanding career development opportunities. - Competitive vacation package with the option to purchase 5 extra days off per year. - Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. - Corporate wellness programs to support our employees’ physical and mental health. - Employee discount on home and auto insurance (where applicable). Salary: 70,000 - 90,000 CAD per year ## Skills ### Required - underwriting - leadership - communication - problem-solving - decision-making ### Nice to have - Recreational/Lifestyle products - CIP designation --- Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Calgary-AB-112-4th-Ave-SW/Retail-Underwriting-Ops-Leader--Home--Auto--Lifestyle-_R-173557?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)