# Cards Experience Guide, Payment Experience Guide

**Company**: bunq
**Location**: Istanbul, Sofia
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://careers.bunq.com/o/payops-guide-fast-track-get-shit-done-day-payment-operations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2e9e55a-f37

## Description

Join our Mass Get Shit Done Day in Istanbul or Sofia and accelerate your career in Payment Operations.

We're looking for talented individuals to join our team as Cards Experience Guides and Payment Experience Guides. As a Cards Experience Guide, you'll resolve card payment issues by handling chargebacks accurately and keeping users clearly informed every step of the way. You'll require a unique blend of analytical thinking, empathy, and a deep understanding of the card payment ecosystem.

As a Payment Experience Guide, you'll resolve payment issues quickly and accurately across SEPA and SWIFT transfers, investigating each case with precision and care to deliver clear, reliable, and user-focused outcomes. This role is perfect for a detail-oriented individual with a passion for problem-solving and a desire to make a tangible impact on our users' financial lives.

Our team is passionate about delivering exceptional support and building lasting trust with our users. We're committed to creating a positive and inclusive work environment that fosters growth and development.

In this role, you'll have the opportunity to:

- Work with a talented team of professionals who share your passion for delivering exceptional support

- Develop your skills and expertise in payment operations

- Contribute to the growth and success of our organization

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

## Skills

### Required
- AI
- automation
- problem-solving
- analytical thinking
- empathy
- card payment ecosystem

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Source: [Apply at careers.bunq.com](https://careers.bunq.com/o/payops-guide-fast-track-get-shit-done-day-payment-operations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)