# Associate Analyst, Analytics & Metrics

**Company**: Mastercard
**Location**: Navi Mumbai, India
**Experience**: entry
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Navi-Mumbai-India-Finicity/Associate-Analyst_R-291781?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2ab8ba1-d43

## Description

We are seeking a highly motivated and detail-oriented Associate Analyst, Analytics & Metrics to join our KPI Monitoring Team part of Non API Integrations team in Open Finance.

In this role, you will be responsible for proactive monitoring of critical business and operational KPIs, investigating alerts and production issues, analyzing large datasets, identifying trends and anomalies, and supporting incident management activities.

**Key Responsibilities**

- KPI Monitoring & Operational Support: Proactively monitor applications, platforms, services, and key business KPIs using established monitoring tools. Monitor production environments to detect anomalies, performance degradation, service disruptions, and operational issues.

- Troubleshooting & Incident Management: Perform detailed troubleshooting and root cause analysis of production incidents. Analyze application logs, system behavior, and performance metrics to identify underlying issues.

- Analytics & Reporting: Analyze data using SQL, Snowflake, Tableau, Splunk, and Excel to identify trends, patterns, and operational insights. Develop and maintain dashboards, visualizations, reports, and performance scorecards.

- Monitoring Automation & Continuous Improvement: Create and maintain Splunk searches, dashboards, reports, and automated alerts. Enhance monitoring capabilities by identifying opportunities for automation and operational efficiency.

**Required Skills & Qualifications**

- Technical Skills: SQL, Splunk, Tableau, Snowflake, Excel, Dynatrace

- Required Competencies: Strong analytical and problem-solving skills, excellent troubleshooting and investigative mindset, ability to analyze large and complex datasets, strong attention to detail and accuracy, excellent verbal and written communication skills.

**Preferred Qualifications**

- Experience in production monitoring, operational support, NOC, SRE, Business Operations, or KPI monitoring functions.

- Knowledge of application performance monitoring tools and observability platforms.

- Understanding of incident management frameworks and operational best practices.

**Education & Experience**

- Bachelor's Degree in any field.

- 1-3 years of experience in analytics, monitoring, production support, operations, or incident management roles.

**Shift Requirement**

- This position requires participation in a 24x7 rotational shift model, including weekends, public holidays, and on-call support as needed to ensure operational coverage.

## Skills

### Required
- SQL
- Splunk
- Tableau
- Snowflake
- Excel
- Dynatrace
- Incident Management
- Data Analysis
- Troubleshooting

### Nice to have
- production monitoring
- operational support
- NOC
- SRE
- Business Operations
- KPI monitoring functions
- application performance monitoring tools
- observability platforms
- incident management frameworks
- operational best practices

---

Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Navi-Mumbai-India-Finicity/Associate-Analyst_R-291781?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)