# Team Lead, Account Management, SME & Growth, CN

**Company**: Airwallex
**Location**: CN - Shanghai; CN - Shenzhen
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/c102613e-0899-43d5-809c-684d7a1bec1a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2aaef1d-f18

## Description

## About the Role

As the Team Lead, Account Management, SME & Growth, CN, you will lead a high-performing team of Individual Contributors (Account Managers or Customer Success Managers) to drive product adoption, upsell/cross-sell, and long-term customer retention across the SME & Growth segment.

## Responsibilities:

- People Leadership & Coaching: Directly lead, mentor, and scale a team of Account Managers or CSMs; foster a culture of high performance, continuous learning, and accountability.

- Strategy Execution & Revenue Growth: Operationalize the GTM strategy to maximize product adoption, expansion revenue (upsell/cross-sell), and customer retention within the SME & Growth customer portfolio.

- Client Engagement & Relationship Management: Act as an executive escalation point for key customer accounts, building trust with key client stakeholders to ensure Airwallex solutions deliver continuous value.

- Cross-Functional Collaboration: Partner closely with Product, Engineering, Marketing, and Revenue Operations to channel customer feedback into product enhancements and streamline customer-facing processes.

- Performance & KPI Management: Set team and individual targets around revenue, product penetration, and customer satisfaction; track KPIs, conduct pipeline reviews, and implement tactical coaching to elevate team performance.

- Risk Mitigation & Issue Resolution: Proactively identify churn risks, handle complex customer escalations, and develop effective mitigation strategies.

- Culture & Values: Champion Airwallex’s operating principles and values, acting as a cultural advocate and role model for the team.

## Requirements:

- Minimum 6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms.

- Proven track record of leading front-line commercial/AM teams to achieve revenue and retention targets in a fast-paced environment.

- Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching.

- Solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.

- Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior level decision-makers.

- Hands-on experience in account planning, portfolio management, and executing adoption playbooks.

- Bachelor’s degree or equivalent practical experience.

## Preferred Qualifications:

- Experience scaling teams in high-growth technology environments or cross-border trade/Fintech platforms.

- Proficiency with CRM and reporting tools (e.g., Salesforce, Looker, SQL).

- Familiarity with API-based payment products or complex SaaS solutions.

## Skills

### Required
- Account Management
- Customer Success
- Sales
- Team Management
- Leadership
- Financial Technology
- Cross-Border Payments
- Digital Commerce
- Analytical Skills
- Problem-Solving
- Communication
- Negotiation
- Stakeholder Management
- Account Planning
- Portfolio Management

### Nice to have
- Scaling Teams
- High-Growth Technology Environments
- CRM Tools
- Reporting Tools
- API-Based Payment Products
- Complex SaaS Solutions

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/c102613e-0899-43d5-809c-684d7a1bec1a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)