# Field Service Engineer

**Company**: HP
**Location**: New Jersey
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $28.85 to $36.05 USD per hour
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-New-Jersey-United-States-of-America/Field-Service-Engineer-New-Jersey_3154975-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2aa56e0-212

## Description

Join HP's Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you'll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs.

**Responsibilities:**

- Install & Configure: Set up large-format printers, including hardware, software, and network components.

- Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.

- Customer Training: Educate customers on proper usage, color management, and best practices.

- Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.

- Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.

- Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

**Requirements:**

- Technical Expertise:

- Strong mechanical, electrical, and electronic troubleshooting skills

- Knowledge of inkjet printing technology and color management

- Solid computer/networking skills

- Experience:

- 6–8 years in field service, technical support, or printer repair (HP experience preferred)

- Soft Skills:

- Excellent communication and problem-solving abilities

- Ability to work independently and under pressure

- Other Requirements:

- Valid driver's license and reliable transportation

- Ability to lift, bend, and stoop throughout the day

**Specialized Skills:**

- Pneumatic systems knowledge

- Color calibration and management expertise

- Ability to integrate hardware/software solutions

**Location:**

- Candidate must reside in New Jersey.

- This is a field-based role with travel to customer sites.

**Salary:**

- The pay range for this position is $28.85 to $36.05 USD per hour.

**Benefits:**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 13 paid holidays

- 15 days paid time off

- Additional flexible paid vacation and sick leave

## Skills

### Required
- mechanical troubleshooting
- electrical troubleshooting
- electronic troubleshooting
- inkjet printing technology
- color management
- computer networking
- pneumatic systems
- color calibration

### Nice to have
- HP experience

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/All-Cities-New-Jersey-United-States-of-America/Field-Service-Engineer-New-Jersey_3154975-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)