# Operations Manager – Data Center & Cloud Services

**Company**: GDIT
**Location**: Washington, DC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $122,275 - $165,431
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Operations-Manager---Data-Center---Cloud-Services_RQ231244-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2a8c533-c8b

## Description

GDIT is seeking an Operations Manager – Data Center & Cloud Services for the Federal Civilian Division to join our outstanding team! You will lead daily operational oversight of enterprise-level Data Center and Cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology (DT).

**Operational Leadership & Service Delivery Management:**

- Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.

- Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring adherence to SOPs, SLAs, and performance objectives.

- Manage and mature operational processes including incident, problem, change, configuration, and service request management aligned with ITIL best practices.

- Coordinate operational readiness activities, maintenance windows, patching cycles, and planned system outages to minimize customer impact.

- Drive continuous service improvement, operational standardization, and cross-team coordination across DT service providers.

**Platform Operations & L3 O&M Management (NetApp & VMware):**

- Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.

- Ensure operational excellence in environments supported by NetApp storage and VMware virtualization, backed by at least 3 years of direct L3 O&M management experience.

- Support operational engineering functions including data center system builds, break/fix activities, configuration corrections, and lifecycle patching.

**Monitoring, Observability & Reporting:**

- Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.

- Oversee operational dashboards, performance analytics, capacity trending, and mission-critical reporting to DT stakeholders.

- Support Cloud Monitoring & Reporting (CMR) functions tracking cloud consumption, security posture, and required service-level metrics.

**Security, Compliance & Risk Management:**

- Enforce DT cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.

- Ensure alignment with DT security directives governing access management, physical security, and controlled data center operations.

- Support COOP/DR planning and readiness to ensure mission resilience.

**Workforce Management & Stakeholder Engagement:**

- Lead, mentor, and develop multi-disciplinary operations teams across multiple shifts and geographically dispersed data centers.

- Foster collaboration with DT, engineering teams, cloud service teams, and other mission stakeholders to improve operational outcomes.

- Produce operational documentation, shift guides, reports, communications, and knowledge-transfer materials for Government FTEs.

**Financial, Resource & Asset Oversight:**

- Support resource allocation, staffing planning, scheduling, forecasting, and operational budgeting needs.

- Oversee asset and facilities operations in coordination with DT Asset Management teams, ensuring accuracy of inventories and system of record updates.

- Recommend investments and improvements supporting operational efficiency and GREEN IT initiatives.

**What You'll Need to Succeed:**

- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline required (master’s preferred).

- 7+ years relevant IT operations or data center operations experience. Minimum 3 years managing Level 3 O&M teams supporting NetApp storage and VMware virtualization.

- Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage/virtualization technologies, ITIL processes, and distributed O&M workforce leadership.

- Active Top Secret level clearance

## Skills

### Required
- Data Center Operations
- Hybrid Clouds
- Information Technology Operations
- ITIL Processes
- Storage Virtualization
- NetApp
- VMware

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-DC-Washington/Operations-Manager---Data-Center---Cloud-Services_RQ231244-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)