# Senior Manager, Professional Services Cloud Architects (PCAM)

**Company**: Amazon Web Services (AWS)
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://amazon.jobs/en/jobs/10534059/sr-manager-professional-services-cloud-architecture-aws-professional-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2a57191-1f1

## Description

The Senior Manager, Professional Services Cloud Architects (PCAM) leads a team of 8–10 ProServe Cloud Architects (PCAs) within North America. Reporting to the Senior PCAM NAMER Lead, this role combines hands-on customer engagement with frontline people leadership , coaching PCAs through complex, ambiguous customer situations and driving them to successful outcomes.

This leader is deeply collaborative: partnering with peer PCA Managers, the NAMER leadership team, ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers’ cloud journeys. The ideal candidate brings a strong identity in building collaborative culture, thrives in ambiguity, and is passionate about developing technical talent while staying close to customers.

**Key Responsibilities:**

**People Leadership & Talent Development**

- Directly manage a team of 8–10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture

- Lead performance management, career development, goal setting, and regular 1:1 coaching

- Drive hiring, onboarding, and retention to build and maintain a high-performing team

- Identify and develop future leaders; ensure team certification compliance

- Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity

**Hands-On Customer & Stakeholder Engagement**

- Serve as a hands-on technical and strategic advisor alongside PCAs in complex customer engagements

- Build trusted relationships with customers and partners, engaging at the executive level when needed

- Act as an escalation point for technical and commercial challenges within the team's portfolio

- Champion customer satisfaction (CSAT) improvements across all engagements

**Collaboration & Cross-Functional Partnership**

- Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER

- Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives

- Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre-sales to delivery handoffs

- Foster knowledge sharing, reusable artifact creation, and community of practice participation

**Business Performance**

- Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support

- Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right-sized scoping

- Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities

- Champion AI adoption with customers and builders

**Operational Excellence**

- Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics

- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness

- Ensure team adherence to ProServe processes, tools, and quality standards

**A Day in the Life** As a PCA Manager, no two days look the same, but every day centers on people, customers, and collaboration:

- Engaging with stakeholders across ProServe, AGS Sales, and partner organizations

- Working directly with customers to understand their cloud journey and unblock progress

- Supporting, guiding, mentoring, and enabling PCAs for success in their engagements

- Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes

- Participating in cross-organizational leadership and management forums

- Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands-on technical review

- Collaborating heavily with internal and external partners to drive shared outcomes

- Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs

- Helping to guide and train PCAs to increase engineering maturity and technical depth

## Skills

### Required
- cloud computing
- people leadership
- customer engagement
- technical expertise

### Nice to have
- AWS certification
- cloud architecture
- solution implementation

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Source: [Apply at amazon.jobs](https://amazon.jobs/en/jobs/10534059/sr-manager-professional-services-cloud-architecture-aws-professional-services?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)