# Director/ Senior Director - Enablement Functions (Bangkok Based, Relocation Provided)

**Company**: Agoda
**Location**: Bangkok
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Human Resources
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/agoda/jobs/8127305?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e29ccf29-243

## Description

Agoda's Customer Experience Group (CEG) is seeking a Director/ Senior Director to lead the Enablement Team Engine. This role involves setting the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications. The successful candidate will champion the adoption of generative AI, lead significant platform migrations, and drive organisational transformation.

**Key Responsibilities:**

- Strategic Leadership: Set the vision and roadmap for the Enablement engine, aligning with CEG business priorities and OKRs.

- Talent Development: Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling.

- Quality Assurance: Lead a QA function that generates actionable behavioural and performance insights, drives automation at scale, and establishes calibration processes.

- Change & Communications: Lead CEG's change management capability and own CEG's internal communications strategy.

- People Leadership: Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence.

- Stakeholder Engagement: Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact.

**Requirements:**

- 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role.

- Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.

- Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.

- Strong data orientation, excellent communication and influencing skills, and ability to lead through ambiguity.

**Benefits:**

- Competitive compensation and comprehensive benefits.

- Access to resources, best practices, and talent networks of Booking Holdings.

- A genuinely diverse, collaborative team spanning dozens of nationalities.

- Real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

## Skills

### Required
- Learning & Development
- Quality Assurance
- Change Management
- Leadership
- Communication
- Data Analysis

### Nice to have
- Generative AI
- Knowledge Management Systems
- Content Governance

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/agoda/jobs/8127305?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)