# SVP, COO - Cloud Success

**Company**: Salesforce
**Location**: San Francisco, California
**Experience**: executive
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/SVP--COO---Cloud-Success_JR361292-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2990f87-0db

## Description

### Overview of the Role:

The Senior Vice President, COO - Cloud Success will serve as a strategic force multiplier for Cloud Success, shaping how the organization operates, scales, and communicates its value. This leader will build scalable systems and capabilities, bring rigor and insight to decision-making, and drive alignment across a highly matrixed organization.

### Responsibilities:

- Agentic Transformation across Cloud Success Teams: Own the strategy and roadmap for the tools, processes, and experiences that enable Cloud Success teams to perform at their best. Define and drive an AI-powered tooling and experience strategy across Cloud Success personas,including Support Engineers, Success Architects, Guides, Onboarding, Critical Incident Center, and Instructors,to automate work, improve decision-making, and increase frontline productivity.

- Experience Design: Reduce friction and elevate the end-to-end customer experience from onboarding through ongoing success by mapping key human and digital touchpoints, identifying process and technology gaps, and enabling seamless AI-to-human experiences.

- Data Insights and Analytics: Provide Cloud Success leadership with dashboards, actionable insights, clear performance metrics, and effective executive reporting.

- Operations: Build the operating system that enables Cloud Success leadership to execute its strategy, drive alignment, and scale effectively.

- Cloud Success Communication Strategy and Branding: Use data and insights to make Cloud Success’s impact visible, credible, and compelling across a large, diverse, matrixed organization.

### Qualifications:

- Experience: Enterprise Strategy & Operations: Proven COO experience within Sales or customer success leading strategy, operating models, planning, and execution across complex, global organizations.

- Transformation & AI: Experience driving enterprise transformation, leveraging AI, technology, and data to simplify operations, improve productivity, and scale impact.

- Cross-Functional Leadership: Strong track record influencing across Product, Sales, Finance, and other functions in highly matrixed environments without relying on direct authority.

- Executive Leadership & Storytelling: Trusted executive partner who turns complex business challenges and data into clear decisions, compelling narratives, and measurable outcomes.

- Organizational Scaling: Experience building teams, capabilities, operating mechanisms, and organizational structures that enable businesses to scale effectively.

- Salesforce Experience: Preferred or demonstrated experience working with data and AI technologies.

- Technical Acumen & Market Awareness: Deep understanding of AI, automation, support processes, and the evolving technology landscape, with the ability to anticipate emerging trends, translate new capabilities into business opportunities, and stay ahead of what’s next.

- Strategic & Execution-Oriented: Demonstrated ability to define the big picture while also sweating the details.

- Communication: Exceptional communicator, both written and oral, with an executive presence and storytelling ability.

- Data-Driven Decision-Making: Proven ability to translate complex, cross-functional data into clear strategic recommendations that drive measurable business outcomes.

## Skills

### Required
- AI
- Strategy
- Operations
- Leadership
- Communication
- Data Analysis
- Salesforce

### Nice to have
- Salesforce Experience
- Data and AI technologies

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/SVP--COO---Cloud-Success_JR361292-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)