# IT Support Specialist

**Company**: MHP – A Porsche Company
**Experience**: entry
**Job type**: full-time
**Category**: IT
**Industry**: Consulting

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=17657&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e293ed51-9d8

## Description

We are seeking an IT Support Specialist to join our team at MHP Romania, a strategic technology and consulting hub within MHP's global network.

As the first point of contact for customers seeking technical assistance, you will serve as a critical link in providing support over the phone, support portal, or email. Your responsibilities will include:

- Identifying and assessing customers' needs

- Providing support for basic customer issues and requests related to IT systems and applications

- Escalating service requests that cannot be scheduled within agreed service levels

- Improving customer service, perception, and satisfaction

- Maintaining the Knowledge Base information

- Training and assisting junior colleagues

To succeed in this role, you will need:

- Proven experience in IT support, Service Desk, Technical Support, or Customer Support

- Good understanding of IT concepts, including email, AD, OS, Mobile devices, etc.

- Excellent Communication Skills, with the ability to listen, speak plainly, and communicate effectively

- German Advanced (B2-C1) and English medium level (B1)

- Problem-solving skills, with the ability to diagnose and resolve basic technical issues

- Customer-oriented and cool-tempered, with the ability to work in a team and communicate effectively

In terms of benefits, we offer:

- Unlimited employment contract

- Full-time working hours (40h)

- 27 vacation days

- Flexibility and willingness to travel

- Opportunity to grow in your tasks, knowledge, and responsibility

- Collaborative and supportive work environment

We are looking for candidates who are fluent in written and spoken German (B2-C1) and English (B1), with a valid work permit.

## Skills

### Required
- IT support
- Service Desk
- Technical Support
- Customer Support
- Problem-solving
- Communication Skills
- German
- English

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Source: [Apply at jobs.porsche.com](https://jobs.porsche.com/index.php?ac=jobad&id=17657&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)