# Principal Engineer - Go-To-Market

**Company**: Intercom
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7811880?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2910878-7c6

## Description

You will be responsible for architecting and delivering a high-scale, AI-native platform that transforms our Go-To-Market operations.

By collaborating with data science, infrastructure, and GTM teams, you will execute a 'build and buy' strategy to replace our legacy SaaS toolchains and manual heuristics with bespoke AI agents and automated workflows.

This role demands a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions while maintaining excellence through robust monitoring, metrics, and support.

Ultimately, you will build mission-critical tools that our top GTM operatives rely on to achieve their strategic goals.

As a Principal Engineer, you will:

- Mix build and buy approaches to architect the next-generation GTM platform.

- Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.

- Contribute to our technical architecture as we grow, ensuring long-term scalability.

- Replace manual, heuristic-based processes with custom-built agents.

- Scale up and scale out solutions incubated by our GTM labs team.

- Contribute to all phases of software development, including ideation, prototyping, design, and implementation.

- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

- Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.

- Raise the bar for technical standards, performance, reliability, and operational excellence.

- Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.

- Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.

## Skills

### Required
- Claude Code
- Jules
- Codex
- AI-powered developer tools
- Software engineering fundamentals
- Full development lifecycle
- Critical systems migrations
- High-availability, high-quality platforms
- Sales, Marketing, or Customer Success software

### Nice to have
- Built and deployed AI-native products
- Experience running high-availability, high-quality platforms
- Experience building software specifically for Sales, Marketing, or Customer Success

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7811880?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)