# Engagement Delivery Senior Manager **Company**: Salesforce **Experience**: senior **Job type**: full-time **Category**: Customer Service **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Virginia---Washington-DC-Metro---Remote/Engagement-Delivery--Senior-Manager--Missionforce-_JR353288?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_e286b995-964 ## Description As an Engagement Delivery Senior Manager on the Missionforce Professional Services team, you will serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements. Responsibilities: ### Delivery Execution & Engagement Health - Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards, project gates, and outcome-based delivery practices. - Create, lead, and review project plans; monitor timelines and dependencies; adjust schedules and plans as needed; track utilization of resources against prioritization and budget. - Lead one or two large enterprise projects or multiple small-to-medium interrelated projects requiring complex multi-functional collaboration at the program level. - Monitor project health signals (RYG/PSA Pulses) to proactively identify, track, and resolve project risks before they become issues. - Lead or support project recovery efforts on at-risk engagements; partner with the PDL on escalations that require additional oversight. - Adopt a standardized development lifecycle methodology across engagements; oversee end-to-end implementation planning, issue management, risk tracking, and organizational change. ### Customer Engagement & Stakeholder Management - Serve as the primary delivery relationship owner and interface for customer stakeholders at the program management, operational, and executive levels,building trust through consistent communication, transparency, and follow-through. - Establish and maintain trusted advisor relationships with client stakeholders by providing vision, future product roadmapping, and driving business process improvements. - Facilitate client review sessions, requirement-gathering workshops, and status meetings. - Lead difficult conversations regarding scope, budget, timelines, and resourcing; formally document and communicate outcomes while resolving partner concerns. - Contribute to value realization conversations by helping customers connect delivery progress to mission outcomes and KPIs. ### Technical Design & Quality Oversight - Facilitate and guide the creation of technical design documents for complex projects by collaborating directly with Technical Architects and Developers. - Responsible for all project deliverables, reviewing work products prepared by the team prior to submission to the client. - As necessary, write and review QA and UAT test scripts; coordinate and lead User Acceptance Testing (UAT) with end users to secure formal sign-offs. - Identify opportunities to demonstrate and leverage the full range of Salesforce technologies (e.g., Agentforce). ### Cross-Functional Collaboration & GTM Support - Partner closely with the PDL on sales-to-delivery handoffs to ensure scoped commitments are honored in execution. - Collaborate with Solution Consulting, Technical Consulting, and Services Sales partners to support pre-sales engagements, LOE reviews, and pursuit activities. - Represent the "One Salesforce" delivery perspective in multi-stakeholder environments, including government agency partners and subcontractors. - Manage and track engagement KPIs, project milestones, and delivery metrics; maintain accurate timecard entry/approvals and source-of-truth data in PSA/Org62. - Contribute to internal practice-building efforts, enablement initiatives, and delivery standards. Required Qualifications: - 8-10+ years of project management experience leading enterprise-scale CRM projects or professional services engagements in complex environments. - Demonstrated leadership running project teams, budgeting, scheduling, and negotiating contract commitments. - Solid knowledge of the Salesforce product suite and implementation experience across Agile, Waterfall, or Hybrid delivery frameworks. - Exceptional executive presence, conflict management, and written/verbal communication skills with program managers and senior stakeholders. - Familiarity with the procurement, compliance, governance, and delivery nuances of government programs, including fixed-price contract management. - Active SECRET Security Clearance (or higher) required (Top Secret preferred); must be a U.S. Citizen without dual citizenship. - Ability to work in a fast-paced environment and travel to client sites for on-site delivery, as needed. - Bachelor's degree in Business Administration, Information Technology, or equivalent experience. Preferred Qualifications: - Direct experience delivering technology programs within federal, state, or local government entities. - Certified Scrum Master (CSM), SAFe 6 Agilist Certification, PMP, or PgMP certification preferred. - Agentforce Specialist, AI Associate/Specialist, Public Sector Solutions Consultant, or equivalent preferred. - Familiarity with agentic AI applications, data governance, and trusted AI principles in public sector environments. - Experience managing and delivering complex programs in the $5M–$50M range. ## Skills ### Required - Project Management - Salesforce - CRM - Agile - Waterfall - Hybrid - Leadership - Communication - Conflict Management - Technical Design - Quality Oversight - Cross-Functional Collaboration ### Nice to have - Public Sector Experience - Agile Certification - Salesforce Certifications - AI Fluency - Program Scale --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Virginia---Washington-DC-Metro---Remote/Engagement-Delivery--Senior-Manager--Missionforce-_JR353288?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)