# Account Manager(UK)

**Company**: Kody
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/1n3AeUqcq24DV5ej9Ly2Hu/hybrid-account-manager(uk)-in-london-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e27eabb8-8e2

## Description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

This role combines client-facing responsibilities with delivering exceptional service and fostering strong, lasting relationships with clients.

Responsibilities:

- Serve as a member of the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.

- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.

- Build and nurture client relationships by understanding their needs, aligning Kody's products and services with their goals, and identifying opportunities for upselling and cross-selling.

- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.

- Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.

- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody's products.

- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.

- Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.

- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

- Previous experience of engaging with hospitality sectors is a bonus.

Requirements:

- Professional experience in a fintech, SaaS, or payment services company.

- Proven experience in Customer Success, Account Management, or Customer Operations.

- Strong interpersonal and communication skills, with the ability to build rapport with clients.

- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.

- Experience in a fast-paced environment, with the ability to manage multiple priorities.

- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).

- Flexible across time zones to support a global team.

Benefits:

- Lead a dynamic and innovative team in a rapidly growing company globally

- Competitive salary and benefits package.

- Opportunities for career growth in leadership and strategy.

- Collaborative, inclusive environment where your contributions are recognised and valued.

## Skills

### Required
- Customer Success
- Account Management
- Customer Operations
- Google Workspace
- Microsoft Office
- CRM software
- problem-solving
- communication skills
- interpersonal skills

### Nice to have
- hospitality sector experience
- HubSpot

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/1n3AeUqcq24DV5ej9Ly2Hu/hybrid-account-manager(uk)-in-london-at-kody?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)