# New Partner Experience Advisor - Dutch Speaking (Belgium Market)

**Company**: Deliveroo
**Location**: Deliveroo
**Salary**: £27,700 base + up to £6,000 annual bonus
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206244?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e2630e72-9e4

## Description

We are seeking a New Partner Experience (NPX) Advisor - Belgium Market to join our Manchester team. As a vital link for our newly signed partners during their first two months on the platform, you will ensure they have the tools, confidence, and strategy to build for long-term success.

Responsibilities:

- Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.

- Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.

- Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.

- Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership.

- Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.

Requirements:

- Fluency in both English and Dutch.

- Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.

- Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.

- IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable.

- Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.

- Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.

Nice to Have:

- Previous experience in account management, sales, or customer service.

- Experience working in a fast-paced startup or technology environment.

Benefits:

- Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).

- Hybrid working offered after successful completion of probation.

Interview Process:

- Step 1: Apply

- Step 2: AI Screening & Assessment

- Step 3: Recruiter Screen

- Step 4: Interview & Case Study

- Step 5: Outcome

## Skills

### Required
- English
- Dutch
- Microsoft software
- Salesforce
- Communication
- Target-Driven Mindset
- Emotional Intelligence
- Organisational Skills

### Nice to have
- account management
- sales
- customer service
- fast-paced startup or technology environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206244?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)