# Application Support Engineer

**Company**: Barclays
**Location**: Whippany, Jefferson Park
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $80,000 - $120,000
**Category**: Engineering
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Application-Support-Engineer_JR-0000137960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e262438e-580

## Description

We are seeking an experienced Application Support Engineer to join our team in Whippany, NJ. As an Application Support Engineer, you will play a critical role in running the bank operations, ensuring the stability, continuity, and availability of key applications.

Responsibilities:

- Provide technical support for the service management function to resolve complex issues for a specific client or group of clients.

- Develop the support model and service offering to improve the service to customers and stakeholders.

- Execute preventative maintenance tasks on hardware and software and utilise monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.

- Maintain a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.

- Analyse system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and provide a resolution to these issues.

- Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.

- Identify and remediate or raise potential service impacting risks and issues.

- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.

Requirements:

- Practical experience with Linux/Unix (Shell), Microsoft Windows, and cloud platforms such as Amazon Web Services, and OpenShift.

- Experience with databases including Oracle, PostgreSQL, and SQL Server.

- Observability and monitoring tools like Cisco AppDynamics, Elastic Kibana, and basic APM values.

- Coding and Scripting using Python, Shell scripting, PowerShell, and basic JavaScript.

- Understanding and supporting multi-platform service architectures.

Preferred Skills:

- Familiarity with automation tools such as Ansible, IBM Tivoli Workload Scheduler, and Autosys.

- Considerable analytical skills for identifying recovery paths during incidents and ample problem-solving skills.

- Effective collaboration across wider teams to drive resolution.

- Ability to assess and respond to priority scenarios contending priorities.

- Flexibility to adapt to evolving technologies and operational demands.

Benefits:

- Competitive salary ($80,000 - $120,000 per year).

- Medical, dental and vision coverage.

- 401(k).

- Life insurance.

- Other paid leave for qualifying circumstances.

- Eligible for an incentive award.

## Skills

### Required
- Linux/Unix
- Microsoft Windows
- Amazon Web Services
- OpenShift
- Oracle
- PostgreSQL
- SQL Server
- Cisco AppDynamics
- Elastic Kibana
- Python
- Shell scripting
- PowerShell
- JavaScript

### Nice to have
- Ansible
- IBM Tivoli Workload Scheduler
- Autosys

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Application-Support-Engineer_JR-0000137960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)