# Senior Technical Consultant

**Company**: Cisco
**Location**: Heredia
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Heredia-Costa-Rica/Technical-Consulting-Engineer_2024636-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-technical-consultant-e25c31f0-496/

## Description

We are looking for a Senior Technical Consultant to provide advanced technical support to customers across Splunk Cloud technologies.

**What You'll Do**

- Provide advanced technical support to customers across Splunk Cloud technologies, resolving issues across a broad range of complexity.

- Own complex technical cases from investigation through resolution, coordinating with customers, partners, Engineering, and internal interested parties.

- Operate independently on most cases, collaborating and consulting with others when issues span multiple products, technologies, or systems.

- Support premium offers and solution support with a systems-level understanding of integrated architectures and customer environments.

- Submit effective critical issues with complete and accurate information; identify and submit bugs, defects, and quality critical issues.

- Build complex lab setups and customer recreates to reproduce, isolate, and resolve technical problems of diverse scope and complexity.

- Read and interpret user documentation, functional specifications, and RFCs to guide solving and solution design.

- Leverage software, diagnostic, AI-assisted automation, and other tools to improve resolution speed, accuracy, productivity, and quality.

- Apply TAC policies and procedures independently and maintain high-quality user documentation throughout the case lifecycle.

- Produce and share intellectual capital, including scripts, digital signatures, documentation, and training, for internal audiences, Global Delivery Partners, and customers.

- Contribute to continuous improvement and product quality by identifying recurring issues, enhancement opportunities, and resolution patterns.

- Participate in shift coverage aligned with TAC operational requirements.

**Who You'll Work With**

- Customers and partners, to understand technical environments, set expectations, and take ownership for customer success.

- Engineering and internal customers, to resolve complex issues, submit product-quality feedback, and improve solutions.

- TCEs, Global Delivery Partners, CAP Managers, and TAC Technical Leaders, to share expertise, align case strategy, and scale standard processes.

**Who You Are**

- A senior technical consultant who is an expert in at least one area and has broad knowledge across the relevant technology and complete solution.

- An independent problem solver who applies systems-level thinking to increasingly complex and integrated solutions.

- A clear communicator and relationship builder who takes ownership for customer success and can act as a liaison between field teams and Engineering.

- A collaborative peer who mentors junior TCEs, shares knowledge, and influences case strategy and resolution quality across teams.

- A curious, adaptable technologist who uses labs, AI, software, automation, and diagnostic tools to improve technical outcomes.

**Our Minimum Requirements**

- 5 years of related experience or Bachelor's degree with 3 years of experience

- Demonstrated advanced technical support experience in Cloud related technologies including solving integrated solutions.

- Flexibility to support either Shift 3 (06:30–15:30 CST/CDT) or Shift 4 (10:30–19:30 CST/CDT), ensuring seamless coverage aligned with TAC operational requirements.

**Desired Skills**

- Experience building lab environments and customer recreates to isolate defects and reproduce complex issues.

- Working knowledge of software, AI-assisted automation, diagnostic tools, AWS, Kubernetes, Linux, and Splunk product deployment or solving

- Technical writing and knowledge-sharing skills, including scripts, digital signatures, documentation, and training.

- Ability to mentor peers and collaborate across teams to improve resolution quality and customer outcomes.

- Professional-level certification (for example, Splunk Certs) or equivalent relevant certification.

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## Skills

### Required
- Splunk Cloud
- Cloud technologies
- technical support
- problem solving
- communication

### Nice to have
- AWS
- Kubernetes
- Linux
- AI-assisted automation
- diagnostic tools
- Splunk product deployment

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Heredia-Costa-Rica/Technical-Consulting-Engineer_2024636-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)