# Senior Account Manager

**Company**: nCino KYC Africa
**Location**: Johannesburg, South Africa
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/ncinoinc/jobs/4397679009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_e234f787-c85

## Description

We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next , together.

## The Opportunity

nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms.

As Senior Account Manager, you own our most significant relationships. You'll lead your own renewals and commercial negotiations across a portfolio of up to 100 clients, sit across the table from C-suite stakeholders, and shape how those organisations think about compliance risk. You report directly to our Head of Account Management, with genuine autonomy over how you run your accounts and a global parent behind you.

There is real room to grow here. Account management at nCino KYC Africa spans commercial ownership, product influence and strategic advisory , you'll work closely with our compliance, onboarding, product, support engineering and finance teams, and your read on what clients need will help shape what we build next.

## What You'll Do

- Own renewals and commercial negotiations across a portfolio of up to 100 clients

- Identify and close opportunities to upsell existing services and introduce complementary ones

- Drive product adoption, guiding clients through change management and new functionality

- Lead meetings, presentations and strategic reviews at C-suite level

- Assess client needs and business objectives continuously, and act on what you learn

- Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met

- Identify, communicate and resolve moderately complex product issues

- Shape initiatives that lift customer satisfaction and retention across the client base

- Contribute to the team's financial targets and growth objectives

## Ideally You'll Have

- A bachelor's degree, and 5+ years of relevant experience , or a combination of experience, education and outstanding performance

- Excellent written and verbal communication, and the confidence to build trust at senior levels

- Experience planning and prioritising an account portfolio while managing competing demands calmly

- Strong business acumen and a solution-focused approach to problems

- Credibility as an advisor and coach, particularly around change management

- Sound organisation and close attention to detail

- A growth mindset , most of our account managers came to us from outside this industry and learned it here

## Nice to have:

- AML and FICA knowledge

- Salesforce or similar CRM experience

- A SaaS background

## In Return We're Offering

- Medical aid contribution

- Retirement fund contribution

- Employee Stock Purchase Plan

- Employee Assistance Programme

- Paid annual leave plus volunteer days

- Dedicated investment in your learning, development and career path

## Skills

### Required
- Excellent written and verbal communication
- Strong business acumen
- Solution-focused approach to problems
- Credibility as an advisor and coach
- Sound organisation and close attention to detail

### Nice to have
- AML and FICA knowledge
- Salesforce or similar CRM experience
- SaaS background

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/ncinoinc/jobs/4397679009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)