# Advanced Technical Support Engineer- Switching (EX/QFX)

**Company**: Hewlett Packard Enterprise
**Location**: Heredia, Heredia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Advanced-Technical-Support-Engineer--Switching--EX-QFX-_1217983-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/advanced-technical-support-engineer-switching-ex-e22bbfef-881/

## Description

We are seeking an Advanced Technical Support Engineer - Switching (EX/QFX) to deliver high-quality technical assistance for Juniper Networks' Switching products.

As a Technical Support Engineer, you will provide hardware and software technical support, including configuration assistance and troubleshooting of mentioned products and other peripheral systems.

Responsibilities:

- Document and reproduce customer problems and coordinate fixes by the engineering department

- Manage critical customer accounts and escalation requests

- Troubleshoot hardware and software issues, replicate customer's environment, network problems in the lab

- Facilitate communication between customers, escalation and engineering for bug fixes/workarounds

- Mentor newly hired support engineers and peers in technical areas of specialty

- Provide ongoing technical and process training on new product developments and service offerings

- Serve as team escalation point for difficult technical and customer issues

- Participate as technical expert in product marketing meetings and support readiness project work

- Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer

- Document all actions taken toward resolving customer issues in contact tracking database

- Develop common question and answer documentation to be included in department knowledge base

- Provide regional and overflow support which includes handling escalations from tier 1 & 2 technical support teams around the globe

Requirements:

- 4-6 years of experience supporting Data Center and Enterprise networks

- Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, VRRP, IGMP, BGP, MPLS, EVPN/VxLAN)

- Hands-on experience in configuration and troubleshooting of switches and routers

- Experience with Unix/Linux

- Experience with traffic generator tools such as Spirent and IXIA

- Scripting experience in Basic Shell and Python

- Great communication and interpersonal skills required

- Network Storage experience is desired (NAS, SAN, FC, ESX, VM)

- Requires B.S. and/or higher-level degree in Computer Science, Telecommunications, or equivalent work experience

Benefits:

- Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

- Investment in your career through specific programs catered to helping you reach any career goals

- Unconditional inclusion and celebration of individual uniqueness

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## Skills

### Required
- IP networking
- TCP/IP
- Ethernet
- VLANs
- VLAN stacking QoS
- STP
- RSTP
- OSPF
- VRRP
- IGMP
- BGP
- MPLS
- EVPN/VxLAN
- Unix/Linux
- Basic Shell
- Python
- Spirent
- IXIA

### Nice to have
- AI/ML
- Network Storage

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Advanced-Technical-Support-Engineer--Switching--EX-QFX-_1217983-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)